9 Customer Service Assistant Jobs in UNKNOWN, NC
JELD-WEN is Hiring a Customer Service Assistant Near UNKNOWN, NC
- Serve as the first point of contact by addressing customer inquiries that come into the customer experience department by phone, web, email, or social media.
- Identify and determine the best solution by problem-solving, and performing research by interfacing with manufacturing, operations, product management, logistics, and sales to provide the highest level of service to bring resolution to the customer’s inquiries.
- Contact customers through verbal and written communication concerning delivery issues, such as material shortages, incorrect shipments, lost material, and product availability.
- Monitor the status of requested work, prepare customized correspondence as necessary, and make outbound calls as requested.
- Advocate on customers’ behalf to ensure high levels of customer satisfaction.
- Facilitate call escalation for clients whose requests are not being met within established service timeframes. Practice de-escalation techniques to enhance the overall experience.
- Promote positive customer relations while maintaining the highest standards of ethics, quality and professionalism.
- Record in Salesforce, customer interactions, details of inquiries, or comments, as well as actions taken.
- Support the sales team by developing and maintaining positive customer relations which can substantially affect product revenue(s).
- Develop a thorough understanding of JW products, operations, websites, and literature to add value to and assist customers.
- Assist department manager with departmental process improvements.
- Other duties may be assigned.
- Associate degree with a minimum of 3 years of experience in a customer-facing support role (customer service, technical support, inside sales, etc.). Will consider 5 years of experience in lieu of a degree.
- Proficient typist (40 words per minute)
- CRM (Salesforce) and ERP systems experience a plus
- Passionate about providing an exceptional customer experience.
- Strong phone presence & listening skills.
- Must be proficient with MS Office (Outlook, Word, Excel)
- Ability to self-motivate and work independently while working in a team environment.
- Comfortable in a fast-paced environment welcoming change and growth.
- Ability to manage escalations and resolve problems in a timely manner.
- Ability to quickly learn new software, systems, processes, and our products.
- Ability to process a high volume of transactions with proficiency, accuracy, and integrity.
- Proficient organizational and time management skills to multi-task and prioritize multiple customer demands simultaneously.
- Excellent interpersonal skills demonstrated through written and verbal communication.
- Excellent problem-solving skills.
- Exhibits product technical skills.
Job Summary
Other
Retail
$34k-43k (estimate)
03/25/2024
06/29/2024
jeld-wen.com
WEDOWEE, AL
15,000 - 50,000
1960
Public
TERRY WILEY
$3B - $5B
Retail
Related Companies
About JELD-WEN
JELD-WEN manufactures and provides windows, doors, exterior trim and panels for the residential and commercial buildings.
The job skills required for Customer Service Assistant include Customer Service, Problem Solving, Call Center, Written Communication, Listening, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Assistant. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Assistant. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Assistant positions, which can be used as a reference in future career path planning. As a Customer Service Assistant, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Assistant. You can explore the career advancement for a Customer Service Assistant below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Assistant, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Assistant for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Assistant job description and responsibilities
A customer service assistant may also be called upon to provide practical help, such as advising a customer on how to assemble or operate an appliance.
02/10/2022: Richland, WA
Coordinate and collaborate with cross-functional teams to ensure quality services to customers.
12/17/2021: Medford, OR
Customer service assistants deal with customer questions, purchases and complaints.
01/05/2022: New Brunswick, NJ
Organize and schedule customer orders to an appropriate department.
02/17/2022: Greenville, MS
Follow up with customers at a later date.
02/03/2022: Cedar Falls, IA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Assistant jobs
Undertaking a relevant qualification will show managers that assistants are serious about their job and may offer the opportunity to fast-track to a managerial position, depending upon job performance.
01/22/2022: Billings, MT
Customer service assistant jobs do not usually require specific qualifications, although a good command of the English language will be required by most employers.
03/13/2022: Chicago, IL
Responding to questions with positive language can greatly affect how the customer hears the response.
02/09/2022: Saint Paul, MN
These businesses rely on employees who can create a positive dialogue with customers, helping to foster loyalty and a good reputation.
02/17/2022: Chico, CA
Ask for direct feedback from customers and colleagues in order to have a room for improvements.
02/17/2022: Lansing, MI
Step 3: View the best colleges and universities for Customer Service Assistant.
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