Directs daily activities and operations of the front office including office staff schedules.

Assists with the orientation, development, and evaluation of the reception staff.
Leads proactively and is a visionary who influences and mentors.
Knowledge of insurance process.
Participates in educational experiences designed to maintain competence.
Appropriately utilizes facility communication systems.
Effectively communicates with staff.
Performs functions essential to the billing process.
Demonstrates knowledge and ability to check patients in and out for their clinic
visit.
Provides appropriate safety and infection control measures.
Provides professional, quality customer service at all times.
Responsible for standard clinic mail operations.
Educate new hires within organization on check in process.
Responsible for the completion of prior authorizations, internal and external referrals, patients needing FLMA or disability paperwork and appeal/deny letters.
Schedules appointments and discuss any pre-collections with patients once benefits, eligibility and authorizations are confirmed.
JCMG Core Competencies:
Strives for continuous quality improvement.
Participates in educational experiences designed to maintain and/or improve professional competence.
Maintains high work ethic standards.
Provides quality customer service to staff, patients and visitors at all times.
MINIMUM QUALIFICATIONS
Education:
High school graduate or GED
Experience:
Minimum of 2 years’ experience in customer service setting, preferably six months of receptionist experience in a healthcare setting
Certification/License:
N/A
Knowledge/Skills/Abilities:
Knowledge of medical billing preferred
Computer literate and general clerical skills
Experience with office equipment
Medical terminology desired
WORK ENVIRONMENT
Works in heated and air-conditioned area consistent with a normal office environment.