Normal Work Hours/Days: 8:00 a.m. – 5:00 p.m. M-F (subject to change)
Location: Crisis Care Center
This is a highly responsible position involving providing customer service to employees via technical support related to both desktop and laptop computers, as well as oversight of the Center’s servers. The employee will be responsible for managing the Center’s network infrastructure and IP Security Camera System. Responsibilities of this employee also include administration of the agency's telephone and voicemail systems. The employee will also be responsible for managing the EMR system for the Crisis Care Center. Work requires independent judgement and confidentiality.
PRIMARY JOB FUNCTIONS:
Responsible for setup of new building computers, Network, Phone system, building access control, and Camera Security system. Work closely with building renovation General Contractor to maximize efficiency in installation of each of these systems.
Provide customer service to more than 100 employees. Provide support for laptop, desktop computers, printers, and network issues. Provide basic support for the Center’s EMR issues. Provide requested reports via Crystal Reports. This support may be carried out in person or via remote access.
Responsible for overseeing operations and infrastructure of all Network Topology of the Center. Managing routers, switches, VLANS, wireless network, and network security. Responsibilities include day to day administrative tasks such as server management, interrupted power supplies, backups, domain maintenance, DNS, and DHCP server. Knowledgeable of Windows 10 OS and Server 2012 and 2016.
Manage applications on all network servers and all workstations. This includes loading new applications, verifying correct operation of the applications, and applying patches/updates to the appropriate operating systems to insure smooth operation of applications on all systems.
Install new hardware and repair existing hardware as needed. Responsible for installation and set-up of workstations. Installing needed software such as Office 365, Quickmar, Java, etc. Issue/manage email addresses via Google Gmail Business.
Make recommendations concerning current and future system utilization and the resources needed to sustain acceptable performance. This will require ongoing communication with system users and continuing education in current technologies. Keep up to date with HIPAA standards.
Manage the voice mail system. This includes user account management, new user set-up, system scheduling, and back up operations. Insure correct telephone system operation. Work with telephone system service providers in setting up new services and maintaining current services.
Responsibilities will also include the user management of the EMR for the Center. Provide support for staff via IT Helpdesk and submit tickets through Netsmart’s Portal. Running requested reports for the staff via EMR database queries. The employee will be working closely with the EMR System Administrator and later may acquire more responsibilities as far as the EMR.
MINIMUM QUALIFICATIONS:
Must exhibit a good attitude and excellent customer service skills while interacting with an employee workforce with varying computer use skill levels and various levels of understanding of computer software and systems. Must be a team player.
Must be A and NET knowledgeable. Experience in helpdesk support and IT Helpdesk Ticket Software. Must have vast knowledge of Microsoft Windows 10, Server 2012 and 2016, Office 365, Excel, and Word. Must have some knowledge of Crystal Reports and Access. Must have some knowledge of SQL data tables and of the SQL language. Must be knowledgeable of Backup software and how they work and be willing to learn new Backup software.
PREFERRED QUALIFICATIONS:
CCNA, CCNP, MCSE, A , or NET Certifications
Have experience with Netsmart myAvatar EMR and Quickmar