Description

Case Manager

Normal Work Hours/Days: 3:00 p.m. - 11:30 p.m. Monday - Friday

Location: Crisis Care Center

The Crisis Care Center is designed to provide crisis stabilization to individuals experiencing a behavioral health and/or substance use crisis and reduce pressure on law enforcement and local emergency departments. Once the crisis has been resolved and the individual has been stabilized,
they will be linked with a community mental health provider for on-going services. The Case Manager position is a direct service provider and an information and referral agent for individuals served by the Crisis Care Center. The Case Manager will be responsible for coordinating discharge planning and
warm handoffs with community providers for individuals after they have been stabilized at the Crisis Care Center.

PRIMARY JOB FUNCTIONS:

Provide access to a wide range of services for clients of the Crisis Care Center.

Properly assess needs and devise an individualized service plan for each client.

Develop and effectively implement discharge plans and follow-up services for clients.

Serves as a liaison between the client and various service providers to ensure continuity of care.

Effectively implement written discharge goals of the treatment plans.

Develop and maintain adequately detailed and accurate client records.

Provide transportation to clients when necessary.

Provide accurate documentation in debriefing for daily and weekly reports and/or treatment team meetings as stipulated by program demands.

Perform all administrative duties as required

Other duties and tasks as assigned

MINIMUM QUALIFICATIONS:

Bachelors degree in social work, psychology, counseling or other human services field.

Experience working with individuals with serious mental illness and/or substance use issues.

Experience working in case management or outreach (preferred).

Valid Alabama driver's license and a suitable automobile to permit the required travel.

Must be insurable and maintain insurability under JBS's automobile insurance carrier's standards.

Must show and maintain car insurance equal to or in excess of the State of Alabama standards for automobile insurance coverage.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of seriously mentally ill and substance use population.

Ability to work autonomously.

Knowledge of the special needs and behavioral characteristics of the seriously mentally ill and/or substance use in the adult population.

Knowledge of the community and available community resources.

Knowledge of the rules and regulations governing the human services provider agencies in the catchment area.

Knowledge of the legal and ethical issues relative to confidentiality of client records and the ability to interpret and apply them within the scope of the case management responsibilities.

Ability to communicate effectively with a multi-disciplinary team.

Trained in or willing to be trained in crisis intervention, specifically Therapeutic Options

Knowledge of casework principles and methods related to case management.

Working knowledge of clinical interviewing techniques and principles.

Ability and willingness to document activities and maintain records in the electronic health record.

Skills in interpersonal relationships and dynamics.

Considerable written and expressive communication skill.

Acquainted with the use and side effects of psychotropic medications.

Ability to use a computer for client record keeping and able to perform basic navigation functions in an electronic medical record.

Knowledge of accessing medication assistance for clients with no resources.

Qualifications