Scope: · The scope of this position will be to make minor enhancements to and support on a variety of technical issues involving a wide range of applications and technologies. Our current technical environment: Application Administration: Salesforce, Apptus, Informatica (Integrations), Atlassian tool (JIRA, Confluence, etc.) MYSQL and SQL administration, Upland PSA, SharePoint, Workday, Azure, Azure Data platform, Azure DevOps, PowerBI, Data Lake etc. What you’ll do: · * Identifying, managing, and resolving time sensitive escalations. * Perform L3 Incident and Service Requests management & Release management * Analyzing and identifying potential business impacting Incident and invoking Major Incident Management process for quick service restoration. * Take end to end ownership, collaborate with other infrastructure/application/business support teams and Major Incidents till restoration with minimal business/service impact. * Prepare quality communications for business and technology audience, during Major Incidents and user impacting Change Maintenance. * Act as SPOC for different support groups/technology towers and take ownership on required improvements, shift left activities and value additions. * Review existing process, practice, routines and suggest on improvements. * Training new team members and conducting shift triage regularly on recent updates impacting Global Command Center Operations. * Perform Quality Audits for team and share feedback with team. * Review and maintain Knowledge Base articles. * Testing (manual & automated) new services/solutions and share feedback before their wider rollouts. * Perform support ticket triage basis associates’ skill groups and urgency of requests/issues. * Develop & Maintain team's continuous Deployment pipeline in collaboration with engineering teams. * Works collaboratively with QA, Documentation, Dev Support, Development, and Product Management teams to ensure that the proper components are included in a release and tested. What we are looking for: 3-5 years of experience as Support & Operations Engineer in Enterprise Application Support Basic Understanding of Data platform and Integrations Administrative & Release management experience with Salesforce, ServiceNow, Workday & Azure PaaS etc. Familiar with DevOps concepts and 1 years’ experience with CI/CD development & automated functional testing Intermediate SQL knowledge Pro-active mindset, ability to learn and deliver in a 24*7 work environment. Demonstrate ownership and contribute on major/minor projects. Should have good understanding of ITIL Framework along with Technology Infrastructure, Application and Security Organization. Excellent communication skills – both in written and spoken. Attention to detail and follow and improve processes are a must. *LI-SB1 Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values Diversity, Inclusion, Value & Equality (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.