Our client in the Edgerton area is seeking a Customer Service Representative to join their team. Great opportunity with a stable organization. Apply today to speak with a recruiter.
What you will be doing:

• Communicates with customer by phone or in person and schedules outbound orders for account.
• Works harmoniously with others in a team environment, as well as independently when needed, to accomplish goals.
• Reviews and prepares Labor Reporter documentation for employees
• Analyzes and enters Labor data into spreadsheet/smartsheet
• Prepares Productivity reports on daily/weekly/monthly basis insuring accuracy.
• Prepare daily reports for supervisors and management
• Monitors inventory reports and alert management to any issues
• Coordinate and data entry for return inventory from dealers
• Coordinate and data entry for WHA products not in system, following through to inventory entry.
• Supervise assigned accounts and special projects as required
• Fills out forms, determines charges for service requested, communicates changes with accounts and ensures orders and changes are executed
• Address complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
• Attend Safety Meetings weekly/monthly and prepare reports for Corporate as Safety Champion for the location

What we need from you:

• SAP experience
• Bilingual is a plus