POSITION PROFILE

JOB TITLE: Omni Associate 040640

JOB PURPOSE:

Contributes to profitable sales growth by executing Enterprise Fulfillment and jcp.com activities and strategies

REPORTS TO:

General Manager SVG 5 & 6; Assistant Manager of Merchandise SVG 1-4

KEY PARTNERSHIPS:

Specialty Associates, Cashiers, Sales Floor Associates and Operations Associates

KEY RESPONSIBILITIES FOR THIS ROLE:

• Customer Service & Sales

- Greets and assists customers in finding products and delivers outstanding customer service
- Partners with other team members when additional support is needed
- Actively listens to customer issues in a calm and agreeable manner to resolve problems
- Actively promotes company products and services

• Enterprise Fulfillment

- Monitors the Enterprise Fulfillment application, picks merchandise orders, and acknowledges completion
- Accurately packs orders in accordance with packing requirements

- Completes all Ship from Store and Buy Online Pick Up in Store activities in a timely manner

• jcp.com Operations

- Researches jcp.com order shortages/overages & completes shipment check-in
- Assists with the jcp.com return processes
- Completes order binning and system reporting to complete the jcp.com processes
- Assists with overall organization and maintenance of jcp.com stockroom
- Processes jcp.com order delivery and returns transactions

• General Operations

- Partners with Merchandise Associates/Assistants to replenish store and/or takes personal action to replenish products from inventory

-Participates in annual inventory processes

• Performance Standards

- Supports company shrink and safety initiatives

- Consistently meets established performance standards for the role on a consistent basis, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance

CORE COMPETENCIES

EMBRACES A GROWTH MINDSET

• Proposes and initiates actions on new ideas that improve our product, stores or practices.
• Listens to ideas and suggestions and applies ideas when appropriate, champions new initiatives.
• Encourages self and others to stretch beyond current capabilities and actively searches for ways to do more with less.
• Acts as a catalyst for change by challenging the status quo and motivating others to make improvements.
• Applies a growth mindset by seeing change as an opportunity to learn and grow.

THINKS CRITICALLY

• Demonstrates business and functional expertise and stays current with developments in the retail industry; applies learning to drive company goals.
• Gathers necessary information to fully understand the scope of the problem; applies critical thinking to develop options, identify assumptions and consider impacts.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.

DEMONSTRATES LEADERSHIP

• Creates an environment that fosters teamwork, recognizes others’ accomplishments and respects and values differences in the workplace.
• Requires high personal and team performance standards, leads by example and motivates others to perform at a higher level.
• Gives and is open to constructive performance feedback; holds self and others accountable for performance and actions.
• Creates a culture of development by coaching and teaching others.
• Aligns goals, processes, and culture to create momentum and champion a One Team approach.

TAKES ACCOUNTABILITY

• Takes responsibility for excellent customer experiences and reliably delivers solutions that meet customer needs.
• Builds relationships by showing consideration for the perspectives of others and listens first before drawing conclusions.
• Develops positive and inclusive relationships across the organization.

IMPLEMENTS WITH EXCELLENCE

• Develops and prioritizes short and long-range plans that are comprehensive, realistic, and effective in meeting company goals.
• Implements project/plans that are well-organized and efficient, seeks feedback and takes action.
• Effectively delegates work and communicates plans and expectations to others.

DRIVES RESULTS

• Demonstrates a sense of urgency and acts decisively and quickly.
• Establishes aggressive goals and takes appropriate risks to achieve results.
• Shows confidence when challenged and will do the right thing even when it’s hard.
• Strives to achieve excellent results by creating a culture of continuous improvement.

Job Types: Full-time, Part-time

Pay: From $14.00 per hour

Expected hours: 10 – 25 per week

Benefits:

• Employee discount
• Flexible schedule

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Night shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed
• Weekends only

Education:

• High school or equivalent (Required)

Work Location: In person