JOB TITLE: Cashier 040021

JOB PURPOSE:

Contributes to profitable sales growth by actively identifying and fulfilling customer needs throughout the checkout process

REPORTS TO:

General Manager SVG 3-6

Assistant Manager of Customer Experience SVG 1 & 2

KEY PARTNERSHIPS:

Customer Experience Supervisor, Cashier Assistant, Specialty

Associates, Sales Floor Associates, Operations Associates and

Omnichannel Associates

KEY RESPONSIBILITIES FOR THIS ROLE:

• Customer Service & Sales

- Greets and assists customers in finding products and delivers outstanding customer service

- Partners with other team members when additional support is needed

- Actively listens to customer issues in a calm and agreeable manner to resolve problems

- Promotes FindMore with associates to drive sales and enhance customer service

- Assists with credit, rewards and gift card programs throughout the store

- Actively and enthusiastically engages customers to support the company’s Instant Credit Application Process (iCAP)

• Checkout Standards

- Completes checkout processes including returns and re-ticketing
- Assists with the signing and merchandising standards at all checkouts
- Assists with stocking and merchandising Impulse Fixtures
- Proactively calls for assistance when additional help is needed in checkout

- Proficiently utilize Point of Sale on Mobile Warrior device to support line management efficiencies

- Notifies leadership when supplies are running low and assists with replenishment

• General Operations

- Assists with Omnichannel efforts as needed
- Assists with recovery, merchandise go backs, replenishment and other operational tasks
- Participates in annual inventory processes

• Performance Standards

- Supports company shrink and safety initiatives
- Meets established performance standards for the role on a consistent basis, including (but not limited to) the company’s iCAP program, product and service sales, customer service, profit, productivity, and attendance

CORE COMPETENCIES

EMBRACES A GROWTH MINDSET

• Proposes and initiates actions on new ideas that improve our product, stores or practices.
• Listens to ideas and suggestions and applies ideas when appropriate, champions new initiatives.
• Encourages self and others to stretch beyond current capabilities and actively searches for ways to do more with less.
• Acts as a catalyst for change by challenging the status quo and motivating others to make improvements.
• Applies a growth mindset by seeing change as an opportunity to learn and grow.

THINKS CRITICALLY

• Demonstrates business and functional expertise and stays current with developments in the retail industry; applies learning to drive company goals.
• Gathers necessary information to fully understand the scope of the problem; applies critical thinking to develop options, identify assumptions and consider impacts.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.

DEMONSTRATES LEADERSHIP

• Creates an environment that fosters teamwork, recognizes others’ accomplishments and respects and values differences in the workplace.
• Requires high personal and team performance standards, leads by example and motivates others to perform at a higher level.
• Gives and is open to constructive performance feedback; holds self and others accountable for performance and actions.
• Creates a culture of development by coaching and teaching others.
• Aligns goals, processes, and culture to create momentum and champion a One Team approach.

TAKES ACCOUNTABILITY

• Takes responsibility for excellent customer experiences and reliably delivers solutions that meet customer needs.
• Builds relationships by showing consideration for the perspectives of others and listens first before drawing conclusions.
• Develops positive and inclusive relationships across the organization.

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IMPLEMENTS WITH EXCELLENCE

• Develops and prioritizes short and long-range plans that are comprehensive, realistic, and effective in meeting company goals.
• Implements project/plans that are well-organized and efficient, seeks feedback and takes action.
• Effectively delegates work and communicates plans and expectations to others.

DRIVES RESULTS

• Demonstrates a sense of urgency and acts decisively and quickly.
• Establishes aggressive goals and takes appropriate risks to achieve results.
• Shows confidence when challenged and will do the right thing even when it’s hard.
• Strives to achieve excellent results by creating a culture of continuous improvement.

Job Types: Full-time, Part-time

Pay: From $14.50 per hour

Benefits:

• Employee discount
• Flexible schedule

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person