POSITION PROFILE

JOB TITLE: Fine Jewelry Commission Associate

JOB PURPOSE:

Contributes to profitable sales growth by combining in-depth product knowledge and a passion for service to build clientele and meet sales goals

REPORTS TO:

Assistant Manager of Merchandise SVG 1 - 4

KEY PARTNERSHIPS:

Fine Jewelry Supervisor, Sales Floor Supervisor, Cashiers, Omnichannel Associates, Sales Floor Associates and Operations Associates

KEY RESPONSIBILITIES FOR THIS ROLE:

• Customer Service & Sales

- Approaches customers in a friendly manner to engage, determine needs, and help customers make decisions about desired product or service

- Informs customers of key product attributes to generate interest and to build clientele

- Covers care/protection plans and suggests additional products to customers

- Meets or exceeds prescribed sales goals and productivity standards

- Partners with other team members when additional support is needed

- Promotes FindMore with customers to drive sales and enhance customer service

- Assists with credit, rewards and gift card programs throughout the store

- Actively and enthusiastically engages customers to support the company’s Instant Credit Application Process (iCAP)

• General Operations

- Participates in inventory processes (annual inventory, cycle counts, system uploads, stock ledger, Radio Frequency Identification scans, etc.)

- Participates in all Merchandise Transfer Out (MTO), Return to Vendor, Return to Warehouse and Defective Merchandise Transfer Out activities

- Maintains sales floor recovery processes to ensure a clean and organized store environment

- Completes pricing and signing processes in specialty businesses

- Takes personal action to replenish products from stockroom or communicates replenishment needs to specialists

- Stays up-to-date with new trends and styles through industry publications and communications

- Participates in ongoing technical skills development through company and/or vendor-provided training and skill practice

- Understands local competitive landscape

• Performance Standards

- Supports company shrink and safety initiatives
- Consistently meets established performance standards for the role, including (but not limited to) the company’s ICAP program, product and service sales, customer service, profit, productivity and attendance

CORE COMPETENCIES

EMBRACES A GROWTH MINDSET

• Proposes and initiates actions on new ideas that improve our product, stores or practices.
• Listens to ideas and suggestions and applies ideas when appropriate, champions new initiatives.
• Encourages self and others to stretch beyond current capabilities and actively searches for ways to do more with less.
• Acts as a catalyst for change by challenging the status quo and motivating others to make improvements.
• Applies a growth mindset by seeing change as an opportunity to learn and grow.

THINKS CRITICALLY

• Demonstrates business and functional expertise and stays current with developments in the retail industry; applies learning to drive company goals.
• Gathers necessary information to fully understand the scope of the problem; applies critical thinking to develop options, identify assumptions and consider impacts.
• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.

DEMONSTRATES LEADERSHIP

• Creates an environment that fosters teamwork, recognizes others’ accomplishments and respects and values differences in the workplace.
• Requires high personal and team performance standards, leads by example and motivates others to perform at a higher level.
• Gives and is open to constructive performance feedback; holds self and others accountable for performance and actions.
• Creates a culture of development by coaching and teaching others.
• Aligns goals, processes, and culture to create momentum and champion a One Team approach.

TAKES ACCOUNTABILITY

• Takes responsibility for excellent customer experiences and reliably delivers solutions that meet customer needs.
• Builds relationships by showing consideration for the perspectives of others and listens first before drawing conclusions.
• Develops positive and inclusive relationships across the organization.

IMPLEMENTS WITH EXCELLENCE

• Develops and prioritizes short and long-range plans that are comprehensive, realistic, and effective in meeting company goals.
• Implements project/plans that are well-organized and efficient, seeks feedback and takes action.
• Effectively delegates work and communicates plans and expectations to others.

DRIVES RESULTS

• Demonstrates a sense of urgency and acts decisively and quickly.
• Establishes aggressive goals and takes appropriate risks to achieve results.
• Shows confidence when challenged and will do the right thing even when it’s hard.
• Strives to achieve excellent results by creating a culture of continuous improvement.

Job Types: Full-time, Part-time

Pay: $12.00 per hour

Expected hours: 10 – 25 per week

Benefits:

• Employee discount
• Flexible schedule

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Ability to Relocate:

• Gainesville, FL 32605: Relocate before starting work (Required)

Work Location: In person