9 Customer Experience Supervisor Jobs in Virginia, VA
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JCPenney is Hiring a Customer Experience Supervisor Near Virginia, VA
Responsibilities:
- Supervise and manage a team of cashiers and customer service representatives
- Set performance goals and provide coaching and feedback to team members
- Handle escalated customer inquiries and complaints
- Develop and implement strategies to improve customer satisfaction and retention
- Monitor customer service metrics and analyze data to identify areas for improvement
- Collaborate with other departments to ensure a seamless customer experience
- Conduct regular training sessions to enhance the skills of the customer service team
- Stay updated on industry trends and best practices in customer service
Requirements:
- Proven experience in a customer service management role
- Excellent communication and leadership abilities
- Ability to analyze data and make informed decisions
- Exceptional problem-solving skills
- Ability to thrive in a fast-paced environment
We offer competitive compensation, comprehensive benefits package, and opportunities for career growth. If you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you. Apply now!
Job Type: Full-time
Pay: $19.00 - $28.00 per hour
Expected hours: 37 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed
Work Location: In person
Job Summary
Full Time
Retail
$64k-83k (estimate)
01/25/2024
05/14/2024
jcpenney.com
SANDY, UT
>50,000
1902
Private
DEBORAH HUTCHENS
$10B - $50B
Retail
Related Companies
About JCPenney
J. C. Penneyis an online and in-store retailer of apparels, footwear, bedding accessories, kitchen appliances and home decor products.
The job skills required for Customer Experience Supervisor include Customer Service, Problem Solving, Leadership, Customer Satisfaction, Life Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Experience Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Experience Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Experience Supervisor positions, which can be used as a reference in future career path planning. As a Customer Experience Supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Supervisor. You can explore the career advancement for a Customer Experience Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Supervisor job description and responsibilities
Responsible for overseeing the hiring and training of customer experience personnel to ensure an effective workforce.
02/22/2022: San Jose, CA
Build a strong team and shape staff behaviors to accomplish desired results.
03/03/2022: Laramie, WY
Provides direction to the Customer Service Division by assigning, directing and reviewing work of staff.
03/24/2022: Norfolk, VA
Responsible for the day-to-day performance of a small group, either a team, a department or a shift.
02/09/2022: Grand Rapids, MI
Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.
02/07/2022: Albany, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Supervisor jobs
Have a customer-centric approach to work.
02/11/2022: Trenton, NJ
2+ years of work experience in a similar position.
02/04/2022: Anderson, IN
Proficient knowledge of customer service and standard office practices and procedures.
01/28/2022: La Crosse, WI
Bachelor’s degree or equivalent combination of education and experience.
03/05/2022: Washington, DC
Previous experience as an operations supervisor or similar role.
02/17/2022: San Antonio, TX
Step 3: View the best colleges and universities for Customer Experience Supervisor.
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