Title: Visitor Experience Administrative Assistant

State Role Title: Admin and Office Spec II

Hiring Range: $17 per hour

Pay Band: UG

Agency: Jamestown-Yorktown Foundation

Location: Jamestown-Yorktown Foundation

Agency Website: jyfmuseums.org

Recruitment Type: General Public - G

Visitor Experience Department Overview-

Our Visitor Experience Department oversees the many different aspects of guest engagement in service to a diverse visiting public at our two museums- Jamestown Settlement and the American Revolution Museum at Yorktown. The team consists of Visitor Services, Gallery Experience, Interpretative Services, and Exhibit Design. These are frontline teams that ensure that every aspect of the experience a guest has while visiting us is one that is of excellent customer service, informative, respectful, and enjoyable. From the moment a guest purchases a ticket, travels through our gallery spaces and out into our living history sites, our staff take great care to ensure that they have a space for learning, curiosity and understanding.

Job Duties

This position will support the administrative responsibilities and needs of the department through direct support and assistance to the Visitor Experience Manager and Interpretative Services. Duties will include but are not limited to- drafting professional correspondence between internal and external partners and stakeholders, helping to proofread, edit and prepare materials and presentations for training and informational meetings, assist with weekly reports, managing meeting schedules and room set ups, working collaboratively with administrative assistants across the larger Museum Operations and Education department to ensure continuity and broader staff and program support. In addition, this position helps support functions related to staff scheduling, processing payroll for the department, purchasing and budget reconciliation. Our administrative assistants often serve as the first point of contact for staff and others, and should be prepared to answer questions, provide assistance and direction through excellent customer service.

Minimum Qualifications

• Excellent typing/word processing, computer, record-keeping, and presenting skills.
• Strong active listening, oral and written communication skills.
• Working knowledge of best office practices and procedures.
• Working Knowledge of, or experience with Cardinal time reporting system, or similar program.
• Ability to plan and organize, with great attention to detail.
• Commitment to deal effectively and cooperatively with all levels of management, staff and the general public.
Ability to work independently and make decisions using sound judgement.

Additional Considerations

Prior experience working in an administrative role is helpful but not required.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Contact Information

Name: Raeven Chatman

Phone: 7572534302

Email: raeven.chatman@jyf.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.