HOST/ HOSTESS

Role Purpose

To present a positive first impression of TGI Friday’s friendliness, excellent service and high standards. To greet Guests upon arrival, ensure Guest dining experience is excellent and to bid Guests farewell as they leave.

Key Responsibilities & Accountabilities

•  Greet incoming and departing Guests warmly
• Seat Guests in the bar or dining area and ensure a smooth handoff to the service staff.
• Promptly answer incoming calls to the restaurant and provide appropriate service.
• Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
• Entertain the wait with Fun, Food and Beverage.
• Tend to special Guest needs and requests.
• Following all relevant brand standards for service
• Food, Beverage and Experience.