Role/Title: Project Manager, CS

Department: Cleaning Services

Location:  Open

Date: December 2023

Reports to: BUL, CS

Job Summary

JLG Core Value Expectations:

Live with INTEGRITY – Reliably do the right thing.

Operate with ACCOUNTABILITY – Take responsibility for your actions

Communicate with CANDOR – Be open, honest and sincere.

Win with TEAMWORK – Be collaborative as a team to achieve a common goal.

Essential Functions:

Estimate cost and deliver proposals 

• High level of autonomy in decision-making

• Conduct pre-proposal walkthroughs of potential customer sites

• Build scope of work to meet customer expectations

• Estimate cost, price accordingly to competitive landscape

• Clarify customer questions

• Work with internal PM’s and BUL’s to maximize JLCS multitrade potential

• Complete RFP documentation

• Negotiate terms for acceptance

Manage customer relationship for renewal

• Conduct, with Ops Manager, customer reviews based on client per schedule

• Address any and all customer concerns

• Engage with primary customer contact points

• Review scope and pricing at time of renewal 

• Price and provide for scope changes per customer request

• Monitor Omni to ensure awareness of upcoming renewals

• Upsell additional services provided by division and company

• Ensure complete customer satisfaction

• Bill all contract cleaning at the first of the month

• Bill all transactional work weekly

Customer Service

• Facility set up in audit system

• Conduct audits of all accounts per schedule

• Engage with customers on site to ensure an exceptional customer experience

• Schedule all accounts

• Create work orders

• Be the SME (Subject Matter Expert)

Competencies Required

• People Leadership 

• Reliable attendance and punctuality 

• Customer Service

• Communication skills

• Direct teams

• Problem-solving

• Critical thinking

• Decision making

• Conflict management

• Attention to detail

• Process oriented

Education/Knowledge/Skills Requirements (minimal) 

• Must have 5 – 10 years of management experience managing a remote labor force.

• Cleaning Services industry experience preferred.

• High school diploma required, Bachelor’s degree preferred

• Valid Driver’s License with good driving record required.

• Able to pass and maintain drug screen required.

• Background check clear of issues 

Work Environment

• JLG company office

• Inside at a commercial client site

Physical Demands

• Bending and sitting

• Walk client sites

Position Type/Expected Hours of Work

Salaried – typically daytime hours – business dependent 

Travel

Local travel between client sites

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

KPI’s

• Meet/exceed revenue growth budget

• Meet/exceed profitability budget

• Every janitorial customer uses us for floor care

• KPI – Revenue to budget

• KPI – Profit to budget

• KPI – 80% contract renewal rate

• Your number – 80% contract renewal rate