2 Deskside support Jobs in Brentwood, TN
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IVID TEK INC is Hiring a Deskside support Near Brentwood, TN
Role : Deskside Support Engineer / Admin
Location : Brentwood, TN (Onsite Day 1, No remote)
Job Type : Contract W2, C2C
Duration : LongTerm
Job Description :
We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems.
If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions.
You should also be familiar with remote troubleshooting techniques.
Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.
Responsibilities :
- Address user tickets regarding hardware, software and networking.
- Walk customers through installing applications and computer peripherals.
- Ask targeted questions to diagnose problems.
- Guide users with simple, step-by-step instructions.
- Conduct remote troubleshooting.
- Test alternative pathways until you resolve an issue.
- Record technical issues and solutions in Service Now.
- Direct unresolved issues to the next level of support personnel.
- Follow up with clients to ensure their systems are functional.
- Report customer feedback and potential product requests.
- Help create technical documentation and knowledge articles.
Requirements and skills :
- Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role.
- Working knowledge of office automation products and computer peripherals, like printers and scanners.
- Ability to perform remote troubleshooting and provide clear instructions.
- Excellent problem-solving and multitasking skills.
- Customer-oriented attitude.
Last updated : 2024-04-27
Job Summary
Full Time
$50k-64k (estimate)
04/29/2024
05/12/2024
The job skills required for Deskside support include Troubleshooting, Desktop Support, Customer Service, Technical Support, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Deskside support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Deskside support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Deskside support positions, which can be used as a reference in future career path planning. As a Deskside support, it can be promoted into senior positions as a Client Technologies Technician, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Deskside support. You can explore the career advancement for a Deskside support below and select your interested title to get hiring information.
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