Job Title: Senior Microsoft Office 365 Specialist
Job Location: Brentwood, TN (100% onsite Day 1)
Job Duration: Longterm
Job Type: Contract W2, C2C, 1099
Job Description: We are looking for a Senior Microsoft Office 365 Specialist to provide technical assistance to our clients. You will help install, upgrade, migrate, maintain and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.

• Expertise in Office 365 Exchange Online Administration, design, configuration and maintaining Microsoft Exchange servers 2016 or above.
• Complete understanding of mail routing, transport rules, SMTP relay, power shell scripting, M365 Defender and threat protection policies.
• Knowledge of Microsoft 365 Admin Center, License Management (VLSC), Integrated Apps deployment, and experience in O365 administration support.
• MCSA / MCP Messaging Certification.
• Experience with implementing Microsoft exchange enterprise deployment.
• Power Shell Scripting experience.
• Skills to document root cause analysis for ongoing knowledge base and process improvement.
• Exposure to technology, information, and application architecture domains.
• Must have good organizational skills and the ability to follow-through on projects with minimal supervision.
• Working knowledge of using Okta in conjunction with Exchange/O365.
• Highly collaborative team player.
• Complex problem-solving and analytical skills.
• Excellent communication skills, both verbal and written; ability to condense complex information into simple language for the appropriate audience.
• Must be willing to work onsite, as Needed.

• Design, implement, manage, administer, and support Microsoft core technologies with a primary emphasis on Microsoft Office 365 including but not limited to: Microsoft Exchange Online and Outlook, Microsoft Endpoint Manager (InTune), Microsoft Forms, Group Management, Online collaboration tools and techniques such as real-time document co-authoring Microsoft Azure.
• Develop and implement project plans to complete several O365 related projects resulting from the move from two legacy tenants to a new tenant.
• Working with Okta resources to identify identities not in use that can be cleaned-up and licenses released.
• Identifying and clearing dependencies in legacy tenants to enable tenants to be decommissioned.
• Driving change and innovation for Exchange/Office 365 operational solutions across company on a day-to-day basis.
• Provide assistance to other staff in the development of practical solutions to difficult problems.
• Providing advice to vendors when required and work with other support teams to ensure the successful delivery of O365 operations and support services.
• Contributing to internal and external communications as they relate to O365 architecture, performance, capacity, and capabilities to support our business processes.
• Providing and analyzing data for management reporting and metrics.
• Collaborate on developing and implementing policies for the use Exchange/O365 including documentation and training related to policies and procedures.
• Define and document best practices and strategies regarding application deployment and infrastructure maintenance.
• Ensuring appropriate availability of Exchange/O365 services including tracking and reporting of key metrics.
• Technical ownership of the company Exchange/O365 infrastructure and application.
• Collaborate closely with internal security to ensure compliance and security objectives are completed.
• Conduct root cause analyses, identify appropriate solutions, and implement them.
• Writing knowledgebase articles after resolving unique issues.
• Stay current with Microsoft Exchange/O365 technology and other related technologies.
• Mentor and coach team members as subject matter expert.
• Responsible for resolving open incidents escalated to level two and three support - proactively monitor and address helpdesk tickets via the ticketing solution.
• Provide after-hours and occasional weekend support for Infrastructure related maintenance, Priority 1 Incidents, and other emergencies.
• Mentor and cross-train team members on existing and new O365 application servers and services.
• Make recommendations when responding to IT management’s requests or observing opportunities for improvement including but not limited to: cost savings from service efficiencies.
• self-service solutions for stakeholders and end users.
• Leverage diagnostic tools and collaborate with vendor to find root cause and resolution of major incidents and problems.
• Partner with other team members on resolution of technical issues.
• Ability to provide escalation support to the IT help desk support teams.