Job Description & related information:

The Emergency Dispatcher/Customer Service Representative is responsible for taking after-hours emergency inbound utility service-related calls, making outbound calls to crew members, and data entry as needed. The CSR supports and communicates with a wide range of utility clients.

Vision/Dental and 401K program is available for fulltime employees.

Eligible to work from home after required training is completed.

All equipment provided.

$75.00/month remote wi-fi reimbursement.

$25.00/week transportation reimbursement during training.

Required Skills/Qualifications:

911 experience required.

Experience working in the utility industry (power, water, sewer, gas) preferred.

Must have at least 1 year of customer service call center experience.

Must have excellent written and verbal skills.

Must have demonstrated experience with multiple screens/software programs.

Must be able to communicate effectively with individuals at all levels of an organization.

Must be highly organized, and able to multi-task.

Must work quickly and efficiently while following pre-set procedures.

Must have experience using Outlook/MS Office.

Must pass drug and alcohol screenings.

Education and Experience:

High School Diploma or GED.

50 WPM.

Work Remotely

• Yes (after required training in Marietta office)

Job Types: Full-time, Part-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Vision insurance

Schedule:

• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Application Question(s):

• Are you available to work a schedule that includes nights, weekends, and holidays?

Experience:

• utility experience (gas, power, water): 1 year (Required)
• 911 dispatching: 1 year (Required)

Work Location: Hybrid remote in Marietta, GA 30060