Description:

Essential Responsibilities:

• Ensure all work is current and SLA’s are met.

• Manage and maintain reports daily.

• Respond to client, customer, and/or internal processing-related inquiries in a professional, thorough, and timely manner.

• Process events as needed.

• Regularly review processor performance and provide coaching and training to address gaps.

• Serve as informal leader within a team environment.

• Communicate new and updated information to staff and document questions and issues that arise.

• Serve as initial point of contact for team members regarding escalations or other issues.

• Address issues where appropriate and report all issues to the supervisor.

• Provide feedback and suggestions to leadership on improving operational procedures and processes.

• Assist supervisor/manager with other projects, tasks and duties as assigned.

• Fill in for supervisor during absence and/or out of office meetings.

Skills:

administrative skills, customer service, office management, office administration, office support, Call center, Data, Inventory

Additional Skills & Qualifications:

Qualifications:

• A High School Diploma or GED

• Strong PC skills including intermediate working knowledge in MS Excel and MS Word. Microsoft Office – Teams is a big part of what we do.

• Proficient with various office equipment including computer, copier, scanner and fax machine.

• Ability to navigate internet based systems.

• Excellent written and verbal communication skills with strong attention to detail.

• Professionalism, the ability to work in a fast-paced environment and quickly make sound decisions.

• Strong interpersonal, decision-making, organizational and conflict management skills.

• Proven ability to multi-task, prioritize work, and act with a sense of urgency to meet deadlines.

• Able to work independently and as a team.

• Desire to grow in a leadership capacity, motivate others and be a contributor to business solutions that achieve unit and company goals.

• Focus on high quality and willingness to assist wherever needed.

• Business oriented, having a good understanding of basic business principals and operations.

• Able to recognize and troubleshoot a problem to drive resolution or escalate appropriately.

Preferred Qualifications:

• Leadership experience in a similar role preferred.

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.