2 Service Consultant Jobs in Wilmington, NC
Parkway of Wilmington North Carolina is Hiring a Service Consultant Near Wilmington, NC
Service Consultant- Full-Time
Set your salary by earning a salary plus commission position as a Customer Service Consultant with Parkway Hyundai. We are one of the few family-owned dealerships left in Wilmington. We are focused on creating an environment that cultivates honesty, trust, and fairness. We value building good relationships with our customers and place providing excellent customer service at the center of everything we do. Come join our dynamic parkway team!
Job Duties:
- Ascertains automotive problems and services by listening to the customer's description of the symptoms; clarifying description of the problems; conducting inspections, taking test drives; checking vehicle maintenance records; examining service schedules.
- Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
- Develops estimated by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
- Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
- Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; questions answering and concerns; arranging towing and temporary transportation.
- Maintains automotive records by recording problems and corrective actions planned.
- Updates job knowledge by participating in educational opportunities; reading manufactures' publications.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Skills and Qualifications:
- Problem Solving
- Reporting Research Results
- Quality Focus
- Productivity
- Estimating
- Product Knowledge
- Customer Service
- Safety Management
Service Advisor
Automotive Service Consultant Skills and Qualifications:
Problem Solving,
Reporting Research Results,
Quality Focus,
Productivity,
Estimating,
Product Knowledge,
Customer Service,
Problem Solving,
Safety Management
Job Type: Full-time
Job Summary
Full Time
$104k-133k (estimate)
10/22/2023
07/04/2024
The job skills required for Service Consultant include Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Consultant. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Consultant. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Consultant positions, which can be used as a reference in future career path planning. As a Service Consultant, it can be promoted into senior positions as a Business Systems Analyst V that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Consultant. You can explore the career advancement for a Service Consultant below and select your interested title to get hiring information.
If you are interested in becoming a Service Consultant, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Consultant for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Consultant job description and responsibilities
Listening to customer concerns and providing information, answers, or responses.
04/18/2022: South Bend, IN
Taking orders and processing billings and payments.
05/02/2022: Austin, TX
Obtaining and correctly recording customer information.
04/05/2022: Columbus, GA
Reviewing and making changes to customer accounts.
02/10/2022: Greenville, MS
Handling customer complaints and processing returns effectively.
03/21/2022: San Jose, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Consultant jobs
Keeping records of customer interactions.
04/13/2022: Knoxville, TN
Ensuring customer satisfaction or referring customers to supervisors.
04/09/2022: Santa Maria, CA
Identifying opportunities to up-sell other products and services.
03/09/2022: Fort Smith, AR
Interact with customers to identify their business requirements.
04/25/2022: Cheyenne, WY
Develop business strategies to meet client needs and close sales.
02/16/2022: Sioux Falls, SD
Step 3: View the best colleges and universities for Service Consultant.
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