Service Consultant- Full-Time

Set your salary by earning a base salary plus commission position as a Customer Service Consultant with Parkway Subaru. Where else can you decide what your salary will be and meet and service all kinds of customers? Subaru Main Shop Service Advisor has the opportunity to earn up to $12,000 a year in manufacturer rewards along with a salary and commissions.

Job Duties:

• Ascertains automotive problems and services by listening to the customer's description of the symptoms; clarifying description of the problems; conducting inspections, taking test drives; checking vehicle maintenance records; examining service schedules.
• Verifies warranty and service contract coverage by examining records and papers, explaining provisions and exclusions.
• Develops estimated by costing materials, supplies, and labor, calculating customer's payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; questions answering and concerns; arranging towing and temporary transportation.
• Maintains automotive records by recording problems and corrective actions planned.
• Updates job knowledge by participating in educational opportunities; reading manufactures' publications.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills and Qualifications:

• Problem Solving
• Reporting Research Results
• Quality Focus
• Productivity
• Estimating
• Product Knowledge
• Customer Service
• Safety Management