Job Overview:
We are seeking a skilled and customer-oriented Service Writer to join our team. As a Service Writer, you will be responsible for providing exceptional service to customers, accurately documenting vehicle issues, and coordinating repairs with our team of mechanics. If you have a strong automotive background, excellent communication skills, and enjoy working in a fast-paced environment, we encourage you to apply.

Responsibilities:
- Greet customers and provide a friendly and professional first point of contact
- Listen to customer concerns and accurately document vehicle issues
- Perform vehicle inspections to identify additional repair needs
- Provide accurate estimates for repairs and communicate them to customers
- Coordinate repairs with mechanics, ensuring timely completion of work
- Upsell additional services or maintenance packages to customers
- Maintain accurate records of customer interactions and transactions
- Handle cash handling transactions for payment processing

Requirements:
- Strong mechanical knowledge and understanding of automotive diagnostics
- Previous experience as a Service Writer or in a similar role preferred
- Familiarity with tire service and diesel engine repair is a plus
- Excellent communication skills, both verbal and written
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient in using computer software for auto estimating and service writing
- Detail-oriented with strong organizational skills

We offer competitive pay based on experience and performance. This is a full-time position with opportunities for career advancement within our company. If you are passionate about the automotive industry and providing exceptional customer service, we would love to hear from you. Apply now to join our team as a Service Writer!

Job Type: Full-time

Pay: $14.00 - $20.00 per hour

Benefits:

• 401(k) matching
• Employee discount
• Paid time off

Day range:

• Monday to Friday
• No weekends

Shift:

• 8 hour shift
• Day shift

Ability to Relocate:

• Wilmington, NC 28411: Relocate before starting work (Required)

Work Location: In person