About Us

iTech Las Vegas, LLC is an IT solution provider specializing in computer support services for small to medium-sized businesses in the continental United States.

Ever since our founding in 2007, our mission remains clear: Assist businesses in right-sizing and leveraging their IT as a production multiplier. While all of that is "business speak", the reality is that we're out there "helping others, help others". Our goal is to make sure our customers never have downtime where they can't assist their own customers.

Summary

We are currently looking for an experienced, service oriented, highly motivated and "schedule flexible" Field Service Technician. This role requires the highest level of "Vegas Style" of service. The right candidate will be able to quickly assist our remote service team, including engineers, diagnose and remediate issues - while keeping their composure under high pressure business critical emergencies.

In this role, the right candidate will be responsible for maintenance, and administration of computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations as part of the team.

This position requires a high level of detail and a strong ability to communicate.

If this sounds like you, we're interested in speaking with you!

Essential Duties and Functions:

• Provide remote service support, over the phone, when not;
• Travelling on-site to company location (various locations).
• Working with customers on-site, providing solutions in person, as directed by service leadership.
• Providing on-site technical support and troubleshooting.
• Installing, configuring, and maintaining computer hardware and software systems.
• Diagnosing and resolving software, hardware, and network issues.
• Document all service activities and maintain accurate records.
• Conduct training sessions for customers on system usage and best practices.
• Ensuring correct input of time, actions and resolutions into our ticketing system.

Work Location:

• Multiple customer site locations assigned business locations, and work from residence.

Experience:

A minimum of three (3) years’ experience in the Information Technology (IT) field.
No supervisory experience is required.

• Windows Operating System - 2 to 3 Years (Required)
• Active Directory - 1 Year (Required)
• PCI Compliance - 1 Year (Preferred)
• FTC Compliance - 1 Year (Preferred)
• A Certified (Preferred)
• Net Certified (Preferred)
• Proven experience in software troubleshooting and technical support.
• Strong knowledge of Windows operating systems and VPN technologies.
• Familiarity with ConnectWise or similar ticketing systems.
• Proficiency in computer hardware installation and maintenance.
• Solid understanding of computer networking principles.
• Ability to provide excellent customer service and communicate effectively with non-technical users.
• Experience with firewall configuration and administration is a plus.

Work Requirements:

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.

• Must provide three (3) employment references upon application.
• Must possess a valid driver's license and clean driving record.
• Must pass a background check, alcohol, and drug testing.
• Must sign an NDA upon acceptance of job offer.
• Must have location for secure parking of company vehicle at place of residence.
• Must have designated appropriate and clean workspace at residence for designated remote workdays or after-hours support.
• Available to work on an on-call basis as scheduled by management.
• Available for critical response or business-impacting project hours as needed.
• Ability to travel as required based on business needs.

Physical Requirements:

• Ability to safely lift up to 50lbs unassisted and 100lbs, assisted.
• Ability to drive up to 2 hours for onsite services.
• Ability to sit, stand or kneel for extended periods of time (up to 30 minutes each).

Why apply now?

This is an advancement opportunity to the right candidate. The right candidate is looking for a growing business that they can contribute to and begin a future career with. The industry is constantly growing and we offer an opportunity to grow, with mandatory 2-hour training per week policy, and a highly driven team toward growth.

No phone calls, please.

Principals only. Recruiters, please don't contact this job poster.

Do NOT contact us with unsolicited services or offers.

If you are a skilled IT Field Service Technician with a passion for providing exceptional technical support, we want to hear from you. Join our team and enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth.

Job Type: Full-time

Pay: From $41,100.80 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Compensation package:

• Bonus opportunities
• Holiday pay

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Holidays
• On call
• Weekends as needed

Language:

• English (Required)

License/Certification:

• Nevada Driver's License (Required)

Work Location: On the road