Get In The Game.

Incredible Technologies began as a small business start-up in 1985 and has since grown into an industry leader. Now headquartered in the Chicago suburb of Vernon Hills, Illinois, IT employs 260 incredible individuals in 18 states and Canada. The company's foundation is built on years of unparalleled innovation within the amusement industry due to the development of groundbreaking game titles including the most successful pay-to-play amusement game in history - Golden Tee Golf. Today Incredible Technologies has become a leader in casino gaming; with games placed in 29 states, the company is considered one of the hottest new video slot manufacturers in the business.

Incredible Technologies is growing and we believe that every employee plays an integral role in the company's unbridled success. We foster a culture of innovation and provide a fantastic team-oriented work environment and because of it, we have an unbelievable tenure record more than half of our employees have been with IT for 10 years or more. Incredible Technologies is a big-time company with small-time values and competitive benefits. We are expanding our dynamic team of personnel to support our continued growth and we are seeking talented individuals who share our same passion for innovation, pride of accomplishment, and overall love of the games. Are you ready to get in the game?

DETAILS:

• IT offers a tremendously comprehensive benefits package including, but not limited to, very rich medical coverage, fully paid dental, vision, a great 401(k) match, both guaranteed and voluntary life insurance, tuition assistance, and paid sick and vacation time. In addition, we also offer great perks like monthly in-office fruit and snack deliveries, free coffee, a casual dress code, a partially customizable paid holiday schedule, and work flexibility (e.g., flexible work hours and locations may be available based on the position and its related working needs.

TITLE: FIELD SERVICE TECHNICIAN - LV

JOB SUMMARY:

We are looking for a talented individual to add to our existing Slot Technician team. The person in this role will prep, install, troubleshoot at a component/circuit level, service, maintain, upgrade and convert IT gaming systems and equipment, and document all services rendered. Our Slot Technicians will install products on customer floors, set game options, and perform all prep tests including hardware, firmware, and system interfaces while educating customers on basic game functionalities. Members of this team must adapt to various jurisdictional requirements, interface with compliance officers and provide excellent account management skills. Applicants must have clear written and verbal communication skills, and the ability to interact well with both our internal and external customers.

DUTIES & RESPONSIBILITIES:

• Installation and configuration of slot machines on bases with overhead or side displays
• Teach casino personal how to navigate thru our software
• Communicate to internal customers when projects are completed
• Troubleshoot issues over the phone or thru email
• Performs routine and scheduled preventative maintenance on gaming equipment within the assigned territories
• Maintains accurate inventory of all parts issued and submit inventory reporting to management as required
• Performs transactions in the CRM tool, Salesforce, as required
• Rotating weekend support with other team members.

REQUIRED TECHNICAL SKILLS & ABILITIES:

• Exhibit strong problem solving and decision-making skills
• Exercise great communication skills, as well as be organized and helpful
• Develop and maintain excellent customer relationships
• Capable of working in a team environment and adaptable to customer environments
• Able to diagnose problems and make quick, accurate decisions
• Adapt in fast-paced environments where multi-tasking and attention to detail are crucial
• Knowledge of AC/DC fundamentals
• Experience using tools is required
• Ability to read and translate wiring diagrams
• Maintaining, repairing, and troubleshooting to a component/circuit level
• Testing programs with verification devices
• Capable of setting up game options and testing various devices, e.g., bill acceptors
• Perform software and system integration
• Troubleshoot with input and output tests

EDUCATION & EXPERIENCE:

• Applicants must live in the Las Vegas, NV surrounding metro area or be willing to relocate to that area
• Ability to travel about 75% - primary territories consist of NV, Southern CA, AZ; however, technician may be asked to travel to other parts of the country, as needed
• Associates degree and/or equivalent work experience required
• Minimum 3-5 years of installing, maintaining, troubleshooting, and repairing electronic equipment
• Excellent customer service skills and professionalism are a must
• Must be able to lift 75 lbs.
• Willingness to work varied shifts and hours related to customer and travel requirements
• Must pass a security background check, DMV check, have a valid state drivers license, a clean driving record, and reliable transportation (mileage reimbursed is in accordance to IRS rates)
• Must be able to obtain the necessary state, local and tribal gaming licenses as required
• Available to travel to casinos in other states, and assist with larger installs/tradeshows