Role name:

Deskside Admin

Role Description:

? Install, configure, upgrade, maintain and support desktop systems based on customer service requests.? Develop preventive maintenance procedures to avoid system failures.? Set user access rights and permissions and create VPN accounts for users.? Maintain servers, computers printers, and other software and hardware peripherals.? Take regular back-ups of server files and maintain disaster recovery operations.? Troubleshoot technical issues and escalate complex problems to appropriate support teams for resolutions.? Perform repairs and replacements of software and hardware peripherals.? Provide job trainings to new hires as needed.? Provide assistance to other Administrators when requested.? Perform failure analysis and determine corrective action plans.? Plan and execute allotted work within deadlines and maintain records of daily tasks.? Oversee inventory management of software and hardware components.? Maintain accurate documentations for system installations, configurations, upgrades and disaster recovery activities.? Install antivirus software and oversee software license renewals

Competencies:

Desktop Management - Infrastructure Services (IS)

Experience (Years):

4-6

Essential Skills:

? Install, configure, upgrade, maintain and support desktop systems based on customer service requests.? Develop preventive maintenance procedures to avoid system failures.? Set user access rights and permissions and create VPN accounts for users.? Maintain servers, computers printers, and other software and hardware peripherals.? Take regular back-ups of server files and maintain disaster recovery operations.? Troubleshoot technical issues and escalate complex problems to appropriate support teams for resolutions.? Perform repairs and replacements of software and hardware peripherals.? Provide job trainings to new hires as needed.? Provide assistance to other Administrators when requested.? Perform failure analysis and determine corrective action plans.? Plan and execute allotted work within deadlines and maintain records of daily tasks.? Oversee inventory management of software and hardware components.? Maintain accurate documentations for system installations, configurations, upgrades and disaster recovery activities.? Install antivirus software and oversee software license renewals

Desirable Skills:

? Install, configure, upgrade, maintain and support desktop systems based on customer service requests.? Develop preventive maintenance procedures to avoid system failures.? Set user access rights and permissions and create VPN accounts for users.? Maintain servers, computers printers, and other software and hardware peripherals.? Take regular back-ups of server files and maintain disaster recovery operations.? Troubleshoot technical issues and escalate complex problems to appropriate support teams for resolutions.? Perform repairs and replacements of software and hardware peripherals.? Provide job trainings to new hires as needed.? Provide assistance to other Administrators when requested.? Perform failure analysis and determine corrective action plans.? Plan and execute allotted work within deadlines and maintain records of daily tasks.? Oversee inventory management of software and hardware components.? Maintain accurate documentations for system installations, configurations, upgrades and disaster recovery activities.? Install antivirus software and oversee software license renewals