Role: Sr. Genesys Engineer

Location: Columbus, Ohio

Duration : 6-12 month

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Job Description:

They are looking for more development (Full stack) experience with React to also support other stuff the team is doing. This is not a Genesys Platform role so not just straight infrastructure. They will need to understand coding and integrations to make the IVR solution work on the ETM (reservation) application.

Client is seeking a senior level engineer with Genesys experience and strong communication and collaboration skills to bring our organization from near-scratch to live with the Genesys platform. This individual will be part of a dedicated team at Client to build out the initial strategy, implementation, and rollout, as well as internal team/engineer knowledge building, and a roadmap for future possibilities with Genesys.
Tasks and Responsibilities :

• Implement Genesys in our Engineering Org, replacing current state infrastructure around our call center services

• Collaborate with various internal teams like architecture, infrastructure operations, cyber security, and others to follow NetJets standards and build knowledge for these teams around Genesys capabilities

• Integrate data, services, and applications from the entire NetJets landscape into the Genesys platform

• Build testing automation and associated processes (Unit test coverage, testing automation, pipeline automation, code scanning, etc.) into the software product.

• Work in an agile team environment to iteratively delivery value.

• Train up NetJets engineers on the Genesys Platform

• Build a future roadmap based off of Genesys capabilities and integrations for our system

The ideal candidate should have:

• Experience with the Genesys platform, especially building from scratch

• Experience with integrating data and disparate microservices and applications into a core platform

• Previous work experience as Software engineer of 4-6 years experience is required. Must have demonstrated ability to work independently with little to no supervision and guidance.

• Strong programming skills in languages such as Java, Typescript, Javascript, python is a must.