About us:

Ironside Insurance Group was founded in 2012 in downtown Boston’s financial district and has grown to become an industry leader, heavily invested in our neighborhood and community. We were named one of Inc 5000’s Fasted Growing Companies for the last two years and named by The Insurance Journal as a “Best Agency to Work For”. Working at Ironside Insurance Group isn’t just a job. It’s your livelihood. We recognize that the work our employees do ties directly to our overall success. We pride ourselves on providing a positive and collaborative team environment for our employees while providing our customers with the best service and experience possible.

About the role:

At Ironside, we differentiate roles that are aligned with new business vs. renewal and remarketing. The ideal candidate for this role will be responsible for providing superior service specifically to our new business commercial insurance policyholders, who come to us directly from our internal group of producers. You will be advocating Ironside Insurance Group’s goal of providing our clients with appropriate levels of protection through an array of affordable commercial insurance products.

While this role is available as a fully remote, work from home position, we are only considering candidates living in the following states: Massachusetts, New Hampshire, Connecticut, and Rhode Island.

Core Responsibilities:

• Quotes and binds new business policies, quoting directly on multiple Carrier rating platforms, completing new business applications for the surplus lines market, working closely with our producers and carrier underwriters to assess risks and determine pricing and product eligibility.
• Provides exceptional customer service and follow-up by responding to client calls and e-mails in a prompt manner.
• Aid in customer retention via multiple methods of contact and annual insurance policy reviews.
• Proactively identifies and process policy transactions and explains any resulting customer impact.
• Assists with policy billing, including invoicing and tracking of agency billed payments.
• Manage and utilize your time effectively to ensure the department meets required service levels for improved customer satisfaction results.
• Cross-selling additional insurance solutions as appropriate.

Required Skills:

• Minimum of three years in an independent agency environment with a focus on commercial lines.
• Experience with excess and surplus lines
• Currently holds and maintains required insurance licenses.
• Acquire and maintain a Massachusetts non-resident license if not already licensed in Massachusetts.
• Excellent communication and interpersonal skills combined with the ability to work both independently and as part of a team.
• Ability to both prioritize, as well as review, record and organize data from a variety of sources.

Preferred Skills:

• Well versed in the intricacies of Massachusetts commercial lines insurance.
• Working familiarity of Agency Management Systems (QQ is a plus)
• Active P&C Insurance licensed in the State of Massachusetts 
• Familiarity with the Massachusetts Registry of Motor Vehicles (RMV) system
• Fluent in Spanish

Benefit package:

At Ironside Insurance Group, we offer a well-rounded benefits package to include:

• Competitive compensation package which includes incentives and bonus opportunities.
• Medical benefits, including a family plan with cost share.
• Generous flexible time off plan 
• Group life insurance
• Accidental Death & Dismemberment insurance
• Short-term and Long-Term Disability
• 401K with company matching