Commercial Lines Account Manager – Remote

About us:

Ironside Insurance Group was founded in 2012 in downtown Boston’s financial district and has grown to become an industry leader, heavily invested in our neighborhood and community. We were named one of Inc 5000’s Fasted Growing Companies in 2021 and 2022 named by The Insurance Journal as a “Best Agency to Work For”. Working at Ironside Insurance Group isn’t just a job. It’s your livelihood. We recognize that the work our employees do ties directly to our overall success. We pride ourselves on providing a positive and collaborative team environment for our employees while providing our customers with the best service and experience possible.

Job Description:

Within this role you will be a key point of contact for our commercial insurance policyholders. This will include, but not be limited to, phone and e-mail correspondence to address customer questions & concerns. Handling renewals, remarketing, change requests, audit requests, claim requests as well as quoting and binding new business policies, completing applications, and working closely with our Producers & Underwriters to assess risk and determine pricing. You will also be supporting Ironside Insurance Group’s goal of providing our clients with appropriate levels of protection through an array of affordable commercial insurance products.

The ideal candidate will be well versed in the intricacies of Massachusetts commercial and personal lines insurance. This role is available as a fully remote, work from home position, however we are only considering candidates living in the following states: Massachusetts, New Hampshire, Connecticut, or Rhode Island.

To be considered for this position, we do require that you answer the questions within this hiring platform to include whether you hold an active producer license, your salary requirements, etc. 

Core Responsibilities:

• Assist prospects and clients with gathering information, completing applications, and working closely with underwriters to determine appropriate policy solutions, pricing, and product eligibility.
• Provide exceptional customer service and follow-up by promptly responding to client calls and e-mails.
• Aid in customer retention via multiple methods of contact and annual insurance policy reviews.
• Proactively identify and process policy transactions and explain any resulting customer impact.
• Assist with policy billing, including invoicing and tracking of agency billed payments.
• Manage and utilize your time effectively to ensure the department meets required service levels for improved customer satisfaction results.
• Working with existing clients on renewals, change requests and coverage questions.
• Cross-selling additional insurance solutions as appropriate.

Required Skills:

• At least two years prior in-agency customer service and commercial lines insurance experience.
• Currently holds and maintains required insurance license(s). 
• Acquire and maintain a Massachusetts non-resident license if not already licensed in Massachusetts.
• Excellent communication and interpersonal skills combined with the ability to work both independently and as part of a team.
• Ability to both prioritize, as well as review, record and organize data from a variety of sources.

Preferred Skills:

• Bachelor’s degree
• Surplus Lines experience a plus
• Working familiarity of Agency Management Systems and MA Registry of Motor Vehicles System a plus.

 Benefits Package:

At Ironside Insurance Group, we offer a well-rounded benefits package to include:

• Competitive salary based on experience plus bonus opportunities
• Medical benefits to include a family plan with cost share
• Generous flexible time off plan 
• Group life insurance
• Accidental Death & Dismemberment insurance
• Short-term and Long-Term Disability
• 401K with company matching (after 90 days)