Job Description:

Responsibilities:

• Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved
• Act as the initial point of contact for all computer and system related concerns from clients or other employees
• Assist management in creating training materials pertaining to computer troubleshooting and usage
• Organize and file documentation pertaining to warranties and instructional guides for computer hardware
• Maintain a working log detailed all required system updates, as well as the date of completion
• Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
• Resolve technical issues related to network interruptions
• Install and configure computer systems and applications within the company.

Technical knowledge:

• Windows & Mac operating system knowledge
• Advantage if Linux is there. Not mandatory
• Good knowledge on rebuilding Mac and Windows
• Good knowledge about basic windows and Mac Troubleshooting
• Able to troubleshoot audio video devices
• Should have knowledge in hosting virtual meetings

Job Types: Full-time, Contract

Pay: $22.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Desktop support: 2 years (Preferred)
• Active Directory: 2 years (Preferred)
• Windows: 2 years (Preferred)

Ability to Commute:

• Tucson, AZ 85739 (Required)

Work Location: In person