About This Role

iRhythm is currently looking for an EHR Integration Engineer who will be responsible to provide services for our EHR Integration Platform. You will drive standards, tooling and upgrades used by our EHR Customers for all aspects of running an application. This role can work remotely.

Specific Job Responsibilities:

• Automate the build and deployment of the EHR platform in AWS environment
• Responsible for the day-to-day operations and enhancements for a smooth running EHR system
• Lead technical discussions and debugging sessions alongside engineers during major incidents
• Solve escalated issues from other customer support teams and ensure we deliver timely and effective resolution
• Troubleshoot customer issues within our interface engine (Mirth/InterSystems) and develop processes to prevent similar issues in the future
• Analyze customer support trends and present the data and proposed solutions for continuous improvement of our services
• Work with current integrated customers to understand their business needs and help close any identified gaps in our processes and offerings
• Interact with clients to help them expand their use of Zio Integration to new sites and specialties, or to meet new needs and goals
• Work and communicate independently with the client's implementation team and cross-functionally within iRhythm on a regular basis
• Identify success metrics and KPI's of the EHR platform's uptime
• Post-implementation partnership with iRhythm Customer Care and Revenue Cycle Services organizations to provide ongoing support
• Drive continuous improvement of our processes and value to customers by leading and executing on internal projects, interacting with multiple internal and vendor stakeholders

About You:

• Minimum of 8 years' experience with EHR integration applications and underlying AWS or preferable cloud infrastructure in the healthcare industry
• Proficiency with HL7, FHIR, and SMART on FHIR integration engine solutions
• Knowledge of two or more integration engines (Mirth or Intersystem's preferred)
• Familiarity with migrating integration engines is a bonus!
• Experience with configuration management tools such as Terraform, Puppet, or Ansible
• Strong Linux system administration skills
• Some exposure with relational databases
• Basic knowledge of networking concepts and protocols (DNS, TCP/IP, IPSec and firewalls)
• At least 3 years using Python, JavaScript, or other scripting languages
• Familiarity with building and supporting custom API's
• Bachelor's degree or relevant experience in the healthcare technology field
• Proven success in working with health care systems or providers
• Exceptional customer service orientation with a focus on collaboration and flexibility when working with both external and internal stakeholders
• Ability to multi-task and prioritize business requirements in a dynamic, fast paced environment

What's In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more!

FLSA Status: Exempt

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