Intrepid USA - Our vision makes a difference :

We are a top 10 national home healthcare company with an overall 50 year history of excellence driving our future vision forward.

We are putting a dent in the homecare universe through our commitment to providing affordable, personalized, patient and family centered medical home healthcare, home hospice, private duty homecare and independent living support services delivered in a concierge style, on-demand to create an exceptional patient experience.

What makes our vision different :

• Culture driven by servant based leadership with an inverted organization chart. Our clinical teams are at the top and our CEO is at the bottom supporting our organization
• Our Care Centers are not franchises. We have a National Support Center helping our Care Center leaders manage and drive their local family business style of operations, clinical and patient experience
• Our teams manage their local Care Centers where they are embedded in the fabric of the communities they serve
• We are committed to caring for our patients just as if they were our family

Why working here is awesome :

• Industry leading online training system and modules for continuing education thru Intrepid University
• Clinician centric WellSky EHR to improve clinical documentation quality and patient care
• Competitive pay with healthcare, dental, vision, pharmacy, Flexible Spending Account, Dependent Care Account benefits with affordable premiums for Full-time team members
• 401K available to all team members
• Supportive time away through PTO time and company paid holidays for Full-time team members
• Mobile benefits access, 98.6 telemedicine access, health education library and health cost estimator for Full-time team members.
• Company paid Life Insurance up to $50K and AD&D insurance with the option of additional affordable voluntary life and AD&D available for Full-time team members.
• Short and long term disability insurance available at affordable rates for Full-time team members.
• Talent science that improves the quality of our talent acquisition, recruiting process and team members

Great work you’ll do here :

The Patient Care Coordinator provides clinical and management support to the Clinical Nursing Supervisor. The position assists the Clinical Nursing Supervisor to ensure quality and safe delivery of hospice care services and assumes responsibility for the day to day clinical operation of the Hospice program.

This position may also assist with staffing and scheduling as needed. The Patient Care Coordinator may also help with admissions or nursing visits in times of high census or staffing shortages.

• Direct responsibility for delivery of quality care that meets client specific needs and in compliance with program / payer rules and physician orders
• Responsible for assisting clinical supervisor in efficient and effective utilization management in accordance with client needs, physician orders and payer requirements
• Facilitates communication and coordination of care between clients, families, caregivers, physicians and other service providers as necessary
• Assures efficient coordination of caregivers through case conferences and scheduling process as assigned
• Assists in monitoring patient records to ensure compliance with documentation requirements and program specific rules for coverage and qualifying criteria
• Assumes functions of Clinical Supervisor as required
• Provides orientation, training or in-services to new hires and the care team to assure the quality and appropriateness of care provided, on-site visits and competencies
• Assists in the completion of annual competencies and on-site visits for clinical staff
• As delegated, participates and assists in the data collection, analysis and reporting essential for the QAPI program
• Participates in and assists in the completion of monthly and quarterly audits
• Facilitates the audit process for clinical and billing purposes to improve the efficient delivery of client care and to assure appropriate reimbursement for services rendered
• Responsible for the correction of problems leading to denials for coverage or qualifying criteria
• Performs comprehensive nursing care to patient(s) including skilled nursing visits, coordination of care and establishing plans of care
• Assures thorough and accurate documentation with all clinical data including but not limited to : admission through discharge, physician’s orders, skilled nursing visits and changes in conditions
• Consistently demonstrates competency with technical nursing skills according to the legal scope of practice
• Implements patient specific teaching to patient / family needs and evaluates and modifies as needed
• Performs patient visits in an efficient manner, completing and submitting all documentation timely and per branch policy
• Completes other assignments and duties as requested and assigned to accomplish the goals and objectives of the Company

What we’ll love about you :

• Passion and commitment to clinical excellence, quality and integrity
• Embracing and leading the patient care mission through providing an exceptional patient experience
• Positive attitude and ability to fit in as a collaborative team member for patient care
• Excellent interpersonal communication and patient / family engagement skills
• Commitment to clinical documentation excellence and quality along with ability to educate and inspire others
• High energy, focus, work ethic, motivation and commitment to lifelong learning and growth
• Flexibility with diverse clients, cultures, and environments allowing you to provide excellent care
• Ability to demonstrate clinical skills in both a collaborative and solo contributor capacity
• Experience with EHR systems and their implementation / optimization in complex clinical settings
• Proficiency with federal, state and governing agency regulations
• Participates in continued clinical and in-service education, as well as professional training required by law
• Knowledge and comfort level working with technology and enterprise wide support systems and tools
• Successful management of a high volume of work, changing priorities as needed
• Appropriate judgment and critical thinking in decisions that requiring consideration of regulatory compliance, customer service, patient welfare and company interests
• Outstanding presentation, writing and communication skills
• Promotes the agency through positive representation and communication of its services
• Capable of using professional judgement to delegate selected nursing tasks
• Strong ability to be the public face of the organization, and serve as an advocate for Home Healthcare, Home Hospice and other service lines
• Creative thinker who embraces thought leadership
• Capable of making challenging decisions and willing to take responsibility for them.
• Graduate of an accredited school of nursing. Business coursework (business, finance, accounting or human resources) preferred in addition to a nursing license.
• Three (3) years of clinical experience required to consist of a minimum of : two (2) years of hospice experience and one (1) year of supervisory experience in a clinical setting.
• Current Registered Nurse licensure (in good standing) in the state(s) of practice
• Current CPR certification
• Valid driver’s license and automobile insurance

INTREPID

Last updated : 2024-02-23