Under the direction of the Customer Service Manager, the Customer Service Representative serves as the primary contact for external and internal customers, is responsible for making judgments and discretionary decisions that affect the operations of the organization and effectively communicates those judgments and decisions to the customer.

The Customer Service Representative is also responsible for appropriately communicating customer requirements to the manufacturing team, in accordance with company policies and procedures.

Receive all questions and concerns from external and internal customers. Provide solutions to problems.

Receive, sort and prepare a checklist for all customer materials. Determine date of availability for any missing materials.

Generate information for quoting / estimating and review and edit quotes to ensure accuracy.

Attend scheduling meetings and communicate with co-workers the status of jobs, any unique circumstances relating to jobs, etc.

Enter any and all information needed to process order into computer system.

Check samples to ensure accurate final product. Request any necessary changes.

Send proofs to customer and receive them upon return as needed.

Provide samples to customers.

Complete and maintain all required paperwork, records, documents, etc.

Follow and comply with all safety and work rules and regulations.

Attend press approvals.

Responsible for compliance with all regulatory, facility food safety, and quality policies and procedures including product safety (GMPs) policies and procedures.

Job Qualifications :

Must have the ability to operate a wide variety of standard office equipment proficiently, such as a computer and keyboard, calculator, telephone, fax, photocopiers, scanner, etc.

Must have associate or bachelor's degree or prior CSR experience.

Must be analytical.

Must have the ability to deal with problems involving several concrete variables in standardized situations.

Must be able to use abstract reasoning subject to supervisor approval in situations departing from accepted procedures and practices.

Essential Functions :

Must have reading and writing skills necessary to properly understand orders, assemble production reports for customers, and interpret artwork.

Must be able to comprehend and follow detailed instructions without constant supervision.

Must have the ability to evaluate, assess and make decisions.

Must possess typing skills and computer skills.

Must be able to work with personnel both in the department and outside the department (customer, sales, production, etc.

under pressure situations.

Must be able to work under stress deadlines.

Must have excellent communication skills to convey production deadlines, order specifications and pricing to customers.

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Last updated : 2024-05-02