19 Project Manager (FT) Jobs in Glastonbury, CT
Interpreters and Translators, Inc is Hiring a Project Manager (FT) Near Glastonbury, CT
The primary function of this role is to create and maintain the iTi Experience for our clients, vendors, employees and partners. This person needs to model and act in accordance with iTi’s mission, vision and core values at all times.
The following key accountabilities ensure the critical success of this position:
- Manage the translation department inbox and work flow and organize all incoming translation requests that may include translations, transcriptions, IVR, prompts, voice recordings and or video subtitling and or captioning:
- Scope the project accurately and provide pricing quote and delivery timeline.
- Confirm customer acceptance.
- Prepare the document (extract data) for identifying the right vendor and sharing the information for translation.
- Based on the scope (multi-languages and multi-layers) and project timeline, assign the project to the right vendor(s) who can meet the pricing and delivery timeline with highest translation quality.
- Document and confirm project timelines with accountabilities, metrics and measureables with vendor.
- Ensure the project is of high quality by reviewing and ensuring that the final translated content and customer requested format are met.
- Proactively work with the Translation department manager and leadership team to understand ever changing customer needs and plan appropriate changes as required.
- Organize and prioritize daily work flow to ensure that all deadlines are met and the company goal of 70% NPS score is achieved every time it is calculated (weekly, monthly and/or quarterly).
- Work diligently and execute any ad hoc requests/walk-ins for translation requests that may come up from time to time.
- Be the point person for account managers and actively participate and support the customer satisfaction team to ensure continuous improvement in enhancing client satisfaction.
- Facilitate the resolution of escalated risks and issues and follow-up to ensure full remediation of customer complaints or concerns.
- Master translation software systems Plunet and Memo Q and ensure that they are used effectively to manage workflow and translation quality.
- Recruit and onboard translation vendors that meet ongoing needs of iTi customers.
- Check for fit and pricing
- Measure and monitor vendor performance and provide timely feedback to vendors for ongoing enhanced performance
- Document all vendor pricing and update as required
- As part of the operations team, proactively collaborate with project managers and prioritize efforts to recruit appropriate vendors on a timely basis
- Archive all documents and information to ensure 100% compliance to company policy and any other regulatory guidelines.
- Maintain and update terminology database and translation memory on a timely basis (TM/TB).
- Update all client price lists and vendor pricelists to ensure accuracy and ease of ongoing use.
- Participate and contribute to all continuous improvement efforts that include daily and weekly huddles (4DX sessions) and document the same for continuous improvement.
- Associate Degree / bachelor’s degree in business or any related field.
- 3 to 5 years of related work experience (at least 1 year of project management in linguistic industry preferred).
- Experience in schedule management (1 year)
- Strong work ethic and high level of energy.
- Demonstrate accountability, personal integrity, organizational skills and proactive positive attitude while executing ongoing tasks.
- Customer service centric personality.
- Computer savvy and able to multitask in a fast-paced environment.
- Fluent in written and spoken English. Bilingual preferred.
- Progressive experience in any service organizations (3-5 years)
- Strong organizational, prioritization and project management skills.
- Exceptional note taking skills coupled with extreme attention to detail.
- Ability to work quickly and efficiently, multi-tasker and a resilient planner.
- Ability to work independently but also as a team Player.
- Ability to communicate clearly and concisely, both orally and in writing.
- Ability to develop effective relationships with diverse group of linguists.
- Quick learner and effective negotiator.
- Proficiency in Microsoft Office including; Word, Excel, PowerPoint and Outlook.
- Proficiency in Adobe suite software
- Ability to work in a face paced environment sitting in front of a computer for prolonged periods.
- Ability to multi-tasking while interacting on the phone or other electronic devices.
Job Summary
Full Time
$114k-143k (estimate)
04/01/2023
06/06/2024
ititranslates.com
QUEBRADILLAS, PR
25 - 50
1986
Private
$5M - $10M
Related Companies
About Interpreters and Translators, Inc
ITI provides a broad range of language solutions to customers throughout the United States and the Caribbean.
The job skills required for Project Manager (FT) include Project Management, Leadership, Microsoft Office, Customer Service, PowerPoint, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Project Manager (FT). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Project Manager (FT). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Project Manager (FT) positions, which can be used as a reference in future career path planning. As a Project Manager (FT), it can be promoted into senior positions as a Planner/Scheduler IV - Construction that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Project Manager (FT). You can explore the career advancement for a Project Manager (FT) below and select your interested title to get hiring information.
If you are interested in becoming a Project Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Project Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Project Manager job description and responsibilities
Managers ensure that the project team members are meeting the deadlines and following the guidelines.
02/11/2022: Montgomery, AL
Project managers also give and take regular updates from team members and conduct status meeting etc.
04/15/2022: Harrisburg, PA
Therefore, a project manager must be flexible enough to work within a project’s plan but readily adapt when necessary.
02/10/2022: Frankfort, KY
During this phase, project managers strive to ensure all activities necessary to achieve the final result are completed.
02/04/2022: Concord, NH
Days can be filled with planning the project process, creating a budget, managing a team or communicating with clients.
04/16/2022: Riverside, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Project Manager jobs
Leverage tools for project management.
02/21/2022: Portland, ME
Learn from other high-performing project managers.
04/06/2022: Virginia Beach, VA
Set realistic, yet ambitious deliverables.
03/04/2022: Atlantic City, NJ
Set Realistic Expectations to Avoid Project Delays.
03/01/2022: Philadelphia, PA
Be a Fearless Project Manager.
03/16/2022: Norwich, CT
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