Overview:
International SOS delivers customized medical and security risk management and wellbeing solutions to enable our clients to operate safely and effectively in environments far from home.

Founded in 1984, we operate in 92 countries providing integrated medical solutions to organizations with international operations. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We provide clinical services to include “hands on” direct care at over 800 sites around the world, many of which include inpatient clinical care capabilities.

With 12,000 staff (including 5,200 medical and behavioral health providers) our services include the design, deployment, and operation of healthcare solutions including freestanding surgical facilities in remote and austere environments, telemedicine consultation through a wide range of virtual modalities, referrals to a global network of more than 100,000 vetted providers, and global aeromedical evacuation. Within our portfolio of companies, International SOS Government Medical Services (GMS), headquartered in Houston, Texas provides contracted healthcare support to Government defense and civil agencies and government contractors, including support to military exercises and operations, diplomatic missions, natural disasters, and refugee care.

- This position is contingent upon award of contract.

We are seeking a detail-oriented and experienced Quality Assurance/Health Compliance Specialist (QA/HCS) to ensure compliance with healthcare regulations and quality standards within our organization. The QA/HCS will be responsible for conducting audits, assessments, and evaluations to identify areas for improvement and ensure adherence to regulatory requirements and best practices. This position offers an excellent opportunity for a skilled professional to contribute to the delivery of high-quality healthcare services and patient safety.

Responsibilities:

• Regulatory Compliance: Monitor and interpret federal, state, and local healthcare regulations, including HIPAA, Medicare, Medicaid, and accreditation standards (e.g., TJC, NCQA). Ensure that policies, procedures, and practices comply with regulatory requirements and industry standards.
• Quality Assurance: Develop, implement, and evaluate quality assurance programs and initiatives to improve the quality and safety of healthcare services. Conduct regular audits, assessments, and performance evaluations to identify areas for improvement and monitor compliance with quality standards.
• Healthcare Accreditation: Coordinate and facilitate accreditation activities, such as accreditation surveys, readiness assessments, and corrective action plans. Prepare documentation and evidence for accreditation surveys and ensure compliance with accreditation standards.
• Policy and Procedure Development: Develop and maintain policies, procedures, and protocols related to quality assurance, health compliance, and patient safety. Ensure that policies are up-to-date, comprehensive, and aligned with regulatory requirements and best practices.
• Risk Management: Identify and assess risks to patient safety, data security, and organizational integrity. Develop risk mitigation strategies and corrective action plans to address identified risks and prevent adverse events or compliance violations.
• Training and Education: Provide training and education to staff on quality assurance principles, regulatory requirements, and compliance standards. Collaborate with departmental leaders to develop and deliver training programs that promote a culture of quality and compliance.
• Data Analysis and Reporting: Collect, analyze, and interpret data related to quality measures, performance indicators, and compliance metrics. Prepare reports, dashboards, and presentations to communicate findings and trends to leadership and stakeholders.
• Continuous Improvement: Lead or participate in quality improvement initiatives and performance improvement projects. Facilitate multidisciplinary teams to identify opportunities for improvement, implement changes, and monitor the effectiveness of interventions.
• Investigations and Root Cause Analysis: Investigate incidents, complaints, and adverse events to determine root causes and contributing factors. Implement corrective actions and preventive measures to address identified issues and prevent recurrence.

Qualifications:

• Bachelor's degree in healthcare administration, nursing, public health, or related field; Master's degree preferred.
• Certification in quality management (e.g., Certified Professional in Healthcare Quality - CPHQ) preferred.
• Experience in quality assurance, health compliance, or healthcare administration, with demonstrated expertise in regulatory compliance, accreditation, and quality improvement.
• Knowledge of healthcare regulations, accreditation standards, and quality improvement methodologies.
• Strong analytical, problem-solving, and critical thinking skills.
• Excellent communication, interpersonal, and leadership skills.
• Ability to work independently and collaboratively with cross-functional teams.
• Proficiency in Microsoft Office suite and quality management software.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and advancement.
• Meaningful work contributing to patient safety and quality of care.
• Collaborative and supportive work environment.
• Work-life balance initiatives and wellness programs.

Join our team and help us maintain high standards of quality and compliance in healthcare delivery!

Job Types: Full-time, Contract

Pay: $82,000.00 - $105,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• Are you aware this position is contingent upon the contract being awarded? By applying for this position, you permit us to submit your resume as part of our bid.

License/Certification:

• BC/BE (Preferred)
• Medical License (Required)

Ability to Commute:

• Greensboro, NC (Required)

Ability to Relocate:

• Greensboro, NC: Relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person