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Customer Service Representative
Full Time | Durable Manufacturing 2 Months Ago
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INTERNATIONAL PAPER COMPANY is Hiring a Customer Service Representative Near Sanger, CA

Physical Location

Sanger Container

1000 Muscat Ave.

Sanger, CA 93657

559-876-6000

The Job You Will Perform:

  • Take customer orders directly from customers or from account managers
  • Communicate with customers, Sales Team, and Production Team regarding issues such as order status, estimates and equations, order changes and confirmations, as well as any complaints or questions
  • Process purchase orders, coordinate account credits and maintain customer data
  • Work with production staff and utilize KIWI system to achieve on-time customer deliveries, including managing backlog and prioritizing orders
  • Responsible for heavy phone contact with customers and sales representatives
  • Work with vendors to assure supply of specified materials and/or work-in-process needed for manufacturing of orders
  • Receive, process, and monitor progress of customer orders placed directly by customer or from sales staff. Keep customers apprised of order status as appropriate
  • Ensure accuracy of files by maintaining up-to-date specification file and price changes or size changes. Maintain price quote system credibility.
  • Build specifications, enter orders and prepare costs for repeat orders and new items consistent with plant booking system
  • Review support orders for completeness and accuracy; expedite flow of new item information.
  • Prepare and ensure the accuracy of print and construction cards for production
  • Keep track of finished goods inventory
  • Maintain knowledge of manufacturing key processes as it relates to machine limitations and order specifications.
  • Ability to understand manufacturing capabilities, scheduling requirements and product knowledge to respond to customer needs

The Skills You Will Bring:

  • High School Diploma or five years of related experience and/or training; or equivalent combination of education and experience
  • Knowledge of the corrugated industry, container designs, their characteristics and specifications, pricing and costing practices, etc.
  • Understanding of manufacturing capabilities, product knowledge, and truck utilization to respond to customer needs
  • Excellent time management and organizational skills
  • Must be flexible and adapt to stressful situations
  • Must be able to follow instructions and work independently
  • Must be able to work overtime and weekends as necessary

The Benefits You Will Enjoy

  • Paid time off including vacation and holidays
  • Retirement and 401k matching program
  • Medical and Dental
  • Education & Development (including Tuition Reimbursement)
  • Life & Disability Insurance

The Career You Will Build

  • Leadership training
  • Promotional opportunities

The Impact You Will Make:

We continue to build a better future for people, the plant, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 120 years. Join our team and you’ll see why our team members say they’re Proud to be IP.

The Culture You Will Experience:

International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. You will learn Safety Leadership Principles and have the opportunity to opt into Employee Networking Circles such as IPVets, IPride, Women in IP, and the African American ENC. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly diverse culture.

The Company You Will Enjoy:

International Paper (NYSE: IP) is a leading global supplier of renewable fiber-based products. We produce corrugated packaging products that protect and promote goods, and enable worldwide commerce, and pulp for diapers, tissue and other personal care products that promote health and wellness. Headquartered in Memphis, Tenn., we employ approximately 38,000 colleagues globally. We serve customers worldwide, with manufacturing operations in North America, Latin America, and North Africa, and Europe. Net sales for 2021 were $19.4 billion. Additional information can be found by visiting International Paper.com.

International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identify, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Durable Manufacturing

POST DATE

02/01/2023

EXPIRATION DATE

07/31/2023

WEBSITE

internationalpaper.com

HEADQUARTERS

MEMPHIS, TN

SIZE

>50,000

FOUNDED

1898

CEO

MARK S SUTTON

REVENUE

$10B - $50B

INDUSTRY

Durable Manufacturing

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