Overview

Awarded World’s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world’s best small ports and hidden harbors. Its three sailing yachts and three all-suite yachts carry just 148 to 310 guests and cruise around the world.

Our Mission: We imagine and deliver personalized and immersive experiences 180 degrees from ordinary

Our Vision: Enriching people’s perspective through inspired travel

Our Values: Welcoming, Innovative, Now, Discipline, Serve, Teamwork, Authentic, Responsible

The Vacation Planner is a REMOTE position responsible for selling and servicing Windstar Cruises and products through reservations channels within our call center/contact center environment, including Inbound and Outbound Calls, Email, Lead generation contacts and other sources as assigned. These Sales Agents effectively provide booking services to Travel Agents and Guests, offering them excellent service in a timely way, with appropriate sales techniques to close sales to achieve company sales goals. As a dedicated Customer Service Agent for our call center, we provide Travel Agent and Guests with useful information and tips to understand and select a Windstar product to fit their needs. Sales Agents provide prompt service, assuring calls are answered and serviced effectively with focus on appropriate efficiency. Process bookings completely and accurately with a high degree of consistency, avoiding booking errors and/or incomplete records. Manage booking progression from selling, option, confirmation to sailing or cancellation. Our Customer Service Representitives provide appropriate service and sales closure balance to achieve goals and represent Windstar cruises as 180 degree from Ordinary.

This is a remote sales environment with a base hourly wage and an uncapped incentive and earnings paid monthly with potential to double, triple or more the hourly wage within the comfort of your own home!

See what our team members have to say about this great opportunity!

- "I appreciate the ability to work from home that many of my coworkers are well-traveled and respond quickly by phone and email. I get to be in touch with intelligent guests and agents from all over and together we craft dream trips they’ll remember for life!"

- "I really enjoy that everyone here is willing to help each other. Everyone here is beyond ordinary!"

- "The support and understanding from upper management not just in our professional life, but personal life is amazing!"

Full-time positions available to work remotely as long as you live in one of these states:

AR, AZ, CO, FL, LA, TX and WA.

Windstar Cruises is an Equal Opportunity Employer

Responsibilities

• Work from home in a remote call center enviroment to sell cruises, packages, air, transfers, hotels and shore excursions effectively.
• As a customer service representitive of Windstar provide appropriate advices, service, recommendations to support service and sales objectives.
• Process reservations, revisions and cancellations using reservation system, accurately.
• Demonstrate a strong functional customer service knowledge of the Windstar product and services.
• Monitor bookings from option period through follow-up on payment requirements.
• Complete and process required accounting paperwork and other booking requirements following procedures and policies accurately.
• Adhere to company policy and procedures, including call center and booking processing standards.
• Advise Lead/Supervisor of all problems in a timely manner, with details of history.
• Organize responsibilities to ensure completion and compliance with standards.
• Provide management with proactive input and contribute to regularly scheduled meetings with management to help improve our reservations and service processes as well as working environment.
• Perform other duties and assignments effectively as assigned by management.

Qualifications

• A minimum of one (1) year of sales experience, with high level service attributes. 
• Must be able to communicate in writing and verbally with professionalism, credibility and confidence.
• Present information in a positive and convincing manner.
• Strong belief in personalized, effective customer service.
• Must demonstrate an enthusiastic and professional approach to all responsibilities.
• Able to handle multiple tasks within the contact center environment simultaneously.
• Willing to accept and act responsibly with compliance of policy and procedure.
• Must be punctual and flexible. Reception of calls in the Call center start when shifts begin. Rotating shifts start at 6:00am and end at 6:00pm PT (subject to change). Weekend shifts are also rotated.