SUMMARY:

Responsible for answering and transferring phone calls, checking guests in and out of the hotel, taking reservations and interacting with guests to provide the best quality service possible. Performs sales and customer service functions related to guest registration, reservations, and revenue collections, in a manner that will ensure hotel guests receive a secure place to stay with friendly, attentive service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.

• Perform quality assurance (QA) requirements for department.

• Communicate with Manager regarding status of groups.

• Communicate with Housekeeping regarding VIP arrivals and expediting VR rooms.

• Communicate pertinent shift information to Manager/Supervisor and team members both verbally and in writing via log-book. Update as necessary.

• Pass on pertinent information to next shift: Group information, current selling strategy, follow-up required for guests or shift responsibilities.

• Assist team with training, supplies and support in order to consistently provide Brand quality service.

• Register guests, assign rooms, & issue room keys.

• Make courtesy call to guests to assure their complete satisfaction with their room, etc. • Schedule and make Wake-up Calls.

• Receive and transmit messages.

• Keep records of occupied rooms and guests’ accounts.

• Make and confirm reservations.

• Present statements to and collect payments from departing guests.

• Provide solutions to problems for guests, associates and management. Use empowerment to exceed associate/guest expectations and resolve conflicts.

• Schedule dry cleaning service, post to guest folio and deliver to guest rooms.

• Perform administrative functions for guests, i.e., faxing, coping, mailing, over-night mail service, and other clerical duties.

• Implement, monitor and carryout guest honors program.

• Clean and maintain organized work area. Stock all printers and restock any guest supplies needed at front desk

Education and/or Experience:

• High School diploma or GED preferred.

• Six months to one year related experience preferred.

Knowledge, Skills and Abilities:

• Ability to maintain confidentiality of business and financial matters and information

related to the property, owner(s), partners, guests, associates, etc.

• Good interpersonal skills. Ability to work in a courteous, tactful and patient manner

with other associates, management, guests, vendors, suppliers, and other members of

the general public conducting business with the property.

• Ability to communicate effectively verbally and in writing and excellent telephone

skills.

• Ability to work in a fast-pace, high-energy and demanding work environment.

• Basic knowledge of hotel operations or ability to learn quickly.

• Ability to work as a team player with all levels of associates.

• Dedicated, hard-working, self-motivated.

• Good time management skills; multi-tasks skills; ability to prioritize; and coordinate

details.

• Flexibility to adjust work priorities as necessary.

• Practice safety standards at all times.

• Computer skills required.

• Skill in operation of tools and equipment listed below.

• Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff

equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

• Prompt and regular attendance.

• Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24

hours a day. Department schedules must accommodate fluctuating business

demands and associates may be asked to work shifts other than those they prefer or

normally work and overtime as required.

• Comply with hotel and/or department uniform and professional behavior and

appearance standards.

• Carry out all reasonable requests by team leaders and managers and act as a team

player with all levels of staff.

• Participate in all mandatory job training and meetings.

• Adhere to property policies and procedures, the Employee Handbook, and/or other

property and IMM documents.

• Immediately report any suspicious activities by guests or others.

• Ability to successfully complete brand standard training including brand service

training.

InterMountain Management Confidential and Proprietary Information

The contents of this material are confidential and proprietary to InterMountain Management and may not be reproduced,

disclosed, distributed or used without the express permission of an authorized representative of InterMountain Management.

Any other use is expressly prohibited.

Front Desk Clerk

EQUIPMENT OPERATED:

• Computer

• Fax machine

• Copy machine

• Multi-line telephone console

• Commercial coffee machine

• Ozone machines

• Vacuum cleaner; shop vac

• Fire Alarm Panel

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are

representative of those that must be met by an associate to successfully perform the

functions of this job. Reasonable accommodations may be made to enable individuals with

disabilities to perform the job functions.

• While performing the duties of this job, the associate is occasionally required to sit;

regularly use hands to handle, or feel objects, tools, or controls; and talk and hear.

• The associate is regularly required to stand, walk, and reach with hands and arms.

• The associate must frequently lift and/or move up to 30 pounds.

• Specific vision abilities required by this job include close vision and the ability to adjust

focus.

• The noise level in the work environment is usually moderate.

Job Types: Full-time, Part-time

Pay: $14.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift

Ability to Relocate:

• Ridgeland, MS 39157: Relocate before starting work (Required)

Work Location: In person