Business systems analyst
Primary Location: Raleigh, North Carolina

V-Soft Consulting is currently hiring for a Business systems analyst for our premier client in Raleigh, North Carolina .

Education and Experience "

• Previous working experience providing technical support.
• IT Support, troubleshoot, servicing and deploying computers, Cisco telephone/network, laptops, printers, copiers, scanners, eFax and other technology.: 2 Years.
• First point of contact for troubleshooting and repairs. Excellent customer service, verbal and written communication skills needed.: 3 Years.

Nice to have:

• Use of an IT Ticketing System like ServiceNow to resolve requests and document work.:2 Years.
• Provide telephone system support for staff including deploying phones to offices and conference rooms. Assist network and server teams as needed.: 2 Years.
• Active Directory or client Administrator for onboarding and offboarding. Setting up email accounts. MS365 experience. Assist with passwords and resets.: 2 Years.
• Inventory Management of Hardware, laptops, tablets, network equipment, servers and cell phones.: 1 Years.

Knowledge, Skills and Abilities "

• Excellent verbal and written communication skills.
• Ability to establish and maintain effective working relationships with coworkers, officials, and the public.
• Ability to work independently with minimum supervision.
• Ability to effectively manage multiple tasks and priorities.
• Capable of resolving routine problems based on existing documentation, training, and resources.
• Proven ability deploying and configuring desktop and laptop computers, and peripheral devices.
• Expected Skills: Able to work without assistance; can provide limited leadership to others; able to manage medium complexity work efforts; may have industry experience.

WHAT YOU'LL DO:
Job Responsibilities:

• Assist with managing division computers and related equipment and software, including deployment and return of desktops, laptops, printers, and all peripherals.
• This information creates the outlook email account for Active Directory called EADS.
• State cellphone deployment and management is an important part of this position.
• Assist Users with their IT requests using the ServiceNow ticketing system.
• Monitor requests and document the resolutions in the ticketing system.

Interested?
Qualified candidates should send their resumes to cboina@vsoftconsulting.com

V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.

As a valued V-Soft Consultant, you're eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.

V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.

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