Provide independent leadership in delivering technological support to dairy farmers and dairy industry workers in the use of dairy herd management software.Assist in determining and specifying potential technologically sound improvements in software that deploy proper dairy science principles.Enhance technical and educational documentation that applies dairy science principles.Teach proper use of software to dairy producers and industry members.Conduct technical support to dairy producers, dairy coop field technicians, dairy coop managers and consultants; log all communications in Salesforce CRMGather information from routine and unique situations to determine technological solutionsExplore options in existing software solutions and suggest methods to deploy for described management problemResearch background informationAssist in maintenance of knowledge base to enable effective future responsesGather information concerning new applications to help devise new software solutionsCollaborate with team cohorts in delivering inventive solutions and adapting software to new situations; advise cohorts in areas of unique expertiseDocument technical conditions to enable future applicationsTeach dairy industry members how software operates and how to apply software solutionsManage projects that require independent research; exercise judgement with latitude on actions and decisionsConduct online/on-farm educational sessions for company software and featuresPeriodically represent DRMS at industry trade shows