Job Summary

The Business Systems Analyst III acts as a liaison between IT and the business users in an Agile/Scrum environment. The BSA III works independently with little guidance from management to gather and perform analysis of business requirements, work with Developers to design solutions, and deliver training for users. The BSA III serves as a mentor for BSA I and II.

Duties and Responsibilities

• Continuously exhibit and uphold Core Values of Integrity, Accountability, Communication and Teamwork, Innovation and Customer Service
• Facilitate a consistent and constant flow of communication between the business users and IT.
• Perform requirements gathering with the business user community for IT projects.
• Analyze business requirements to determine the best development approach/solution within the existing IT systems infrastructure.
• Make recommendations for process improvements and technology solutions to aid the project stakeholder in accomplishing their strategic goals.
• Participate in Agile team ceremonies including daily standups, backlog refinements, product reviews and retrospectives.
• Document software requirements as user stories with the appropriate level of detail and size
• Assist the team in understanding and estimating user stories.
• Communicate requirements to offshore Development and QA resources to ensure a sound understanding of the project objectives.
• Review test cases documented by QA Analysts for accuracy and completeness.
• Document and execute test cases to validate functionality of relevant business applications.
• Respond to service desk tickets related to supported applications.
• Provide production support and trouble-shooting assistance for system issues.
• Perform service desk ticket analysis to identify trends and areas for improvement related to supported applications.
• Collaborate with teams and project stakeholders to prepare and manage objectives, scope, estimates, timeline, budget, & resource plan for Agile projects
• Support the project stakeholder, especially with respect to refinement and maintaining the product backlog.
• Develop and facilitate system training for business users as system enhancements are migrated to the production environment.
• Work with IT and business units to generate ad hoc reports and data extracts using SQL.
• Serve as a mentor and trainer for BSA I and II under the direction of management.
• Serve as an escalation point by guiding and helping team members with project issues.
• Act as a backup to management by approving change controls, attending meetings and escalating issues to senior leadership when management is unavailable.
• Train new BSAs and QA on user stories and test case tools, internal systems, insurance related concepts, etc.
• Continually update insurance industry related knowledge through insurance journals, newspaper articles, BISYS, CPCU, etc.
• Earn certifications pertaining to insurance industry or IT industry (i.e., CPCU, CSM, CSPO, Business Analyst Certification(s))

Knowledge, Skills and Abilities

• Intermediate to advanced proficiency in all of the below:
  • SQL query language
  • Azure DevOps, TFS or similar tools to manage scrum boards and activities.
  • Agile methodology and frameworks (Scrum)
  • Software development life cycle
  • QA testing
• Proficiency in MS Office (Word, Excel, Outlook)
• Excellent written and verbal communication skills
• Skilled in active listening
• Ability to learn and demonstrate understanding of all applications and business processes used by the various departments within the Company.
• Ability to manage application delivery and technology operations using Agile methodologies.
• Ability to provide exceptional customer service.
• Ability to build effective relationships.
• Ability to collaborate with teams, customers and other stakeholders.
• Ability to take initiative and work independently.
• Ability to anticipate customer needs and take initiative to meet those needs.
• Ability to convey technical process information in a clear and concise manner.
• Ability to take direction from management.
• Ability to plan, implement, and evaluate projects.
• Ability to demonstrate accuracy and thoroughness.
• Ability to organize complex information, pay close attention to detail and handle multiple tasks.
• Ability to lead, motivate, influence and mentor staff.

Experience and Education

• High School Diploma required.
• Bachelor’s Degree in related field (i.e. Information Technology, Information Systems, Computer Science) preferred, or equivalent combination of education, training and experience required.
• Minimum of five years of Business Analyst/Business System Analyst experience or five years of related experience (Agile/Scrum project work and design/implementation of internally developed web applications) required.
• Insurance or Financial industry experience preferred.
• Certifications (CSM, CSPO) preferred.