Job Summary:

As an INTERMIX Sales Lead, you are responsible for delivering and sometimes leading the transformational customer experience, building our brand one customer at a time and ultimately driving our business through sales. With the added responsibility of being a Key Holder, you will also have store open/closing responsibilities, which requires a high degree of maturity and integrity The ideal candidate should be authentic, have a genuine curiosity and interest in people, and a defined fashion & style sensibility Additionally, you must have exceptional selling skills, and be savvy about the visual and operational aspects of the role.

Areas of Responsibilities:

Be a Team Player

• Model behavior that reflects the company's core values
• Appropriately manage conflict and take ownership for your part in the team dynamic
• Demonstrate a high degree of maturity and integrity
• Contribute to a positive atmosphere that is fun, professional, productive and team oriented

Deliver the Customer Experience

• Contribute to an environment that consistently delivers a transformational customer experience
• Demonstrate strong use of selling skills
• Ensure a high level of customer service through extensive product knowledge and product ownership
• Take ownership for the customer journey in your store - customize it for your customer demographic and develop & maintain productive customer relationships
• Maintain a "One Company" perspective on charge sends, returns, and other such transactions that are critical to a positive customer experience

Represent the Brand

• Understand and communicate the INTERMIX brand philosophy and lifestyle with each other and the customer
• Emulate the brand aesthetic and embody a strong sense of fashion and an enthusiastic attitude
• Contribute to maintaining all brand and operating standards to support brand consistency
• Assist in maintaining store presentation standards
• Leverage in-store technology to ensure every customer's experience is transformational

Operational Excellence

• Perform store opening and closing procedures including counting register funds, completing bank deposits, opening and closing the registers and securing the facility
• Ensure all sales and operational policies and procedures are maintained
• Accurately process all POS transactions and capture of customer information and assist when necessary with operational and back of house activities
• Adhere to all policies and procedures with a focus on loss prevention and operational excellence

Drive the Business & Deliver Results

• Achievement of personal sales and metric goals
• Build and maintain new and existing customer relationships
• Maintain a solid, organized client book which furthers your customer relationships and generates consistent, proactive sales volume
• Be aware of and react to the rhythm of your business, not just relying on walk-in traffic but through clienteling, outreach and event opportunities

Requirements

• 2-4 experience in a high volume, customer-driven retail environment
• Strong personal selling and customer relations experience
• Ability to lift (at least 30 lbs), carry, push, pull, squat, kneel, twist, turn, climb, crawl, reach and
• Availability and flexibility to work days, nights, weekends, holidays, store openings and closings, to meet the needs of the