General Purpose:

Provides a centralized intake and client service function in order to gather pertinent patient/client, clinical and financial information to optimize sales, customer responsiveness and satisfaction, as well as quality care. Uses telemarketing and follow-up techniques to convert inquiries into requests for service.

Essential Functions:

· Acts as a contact telephone liaison person interfacing with referral sources, outside agencies, health professionals and field staff.

· Receives and coordinates all incoming calls, providing patients/clients and referral sources with basic information to assist in accessing appropriate services.

· Communicates with patient/client and family regarding arrangements for the initiation of care/services.

· Completes intake screening including obtaining, documenting, and analyzing all required information to make a preliminary admission decision.

· Receives and logs referrals. Prepares reports and responses to inquiries. Provides telephonic contact and system data entry for customers seeking care/services.

· Actively promotes care/services to prospective patients/clients.

· Where permitted by law, receives verbal orders from physicians to initiate care/services.

· Collects and enters customer information into the management information system.

· Works in conjunction with clinical staff to adhere to standards of practice for nursing and applicable law and regulations.

· Actively participates as part of a high performance work team to drive and manage change to deliver exceptional patient/client service.

· Completes other assignments as requested and assigned.

· May have access to personal health information (“PHI”) necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization/department.

Minimum Education & Experience Requirements:

· Associate Degree in Business, Marketing, Healthcare or related discipline, or an equivalent combination of education and experience.

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· PREFFERED: 1 year relevant experience in medical services or clinical environment with knowledge of medical terminology including previous intake experience.

Knowledge, Skills & Abilities Required:

· Ability to develop strong working relationships, possess team organization and community resources coordination skills.

· Sound clinical knowledge base.

· Strong customer service skills including proactive identification and resolution of customer issues using sound judgment and decision-making skills within parameters established by Manager.

· Strong prioritization and time management skills. Must be detail oriented.

· Ability to work with minimal supervision and utilize clear, concise and positive communication skills.

Knowledge, Skills & Abilities Required (continued):

· Ability to manage and initiate change to better achieve strategic objectives.

· Demonstrated ability to work under pressure with multiple tasks, changing priorities and short deadlines.

· Computer proficiency to include current company software.

· Applicable federal and state health requirements to provide client services as appropriate.

Working Conditions & Physical Effort:

· Work is normally performed in a typical interior/office work environment.

· Ability to work flexible schedule and/or evening hours as needed.

· Ability to sit in front of CPU for long periods of time.

· Physical activity is sedentary and may require occasional lifting or carrying up to 10 lbs.

Job Type: Full-time

Pay: $21.00 - $25.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Medical specialties:

• Home Health

Schedule:

• Monday to Friday

Work Location: In person