Responsibilities:
- Provide technical support to customers via phone, email, or chat
- Troubleshoot and resolve technical issues related to software, hardware, and network connectivity
- Document customer interactions and resolutions in a ticketing system such as Jira
- Collaborate with other teams to escalate and resolve complex issues
- Assist with the setup and configuration of computer systems, software, and peripherals
- Maintain knowledge of current IT infrastructure and industry trends
- Communicate effectively with customers to understand their needs and provide appropriate solutions

Experience:
- Previous experience in a technical support role or help desk environment
- Strong knowledge of LAN/WAN networks, Windows and Linux operating systems
- Familiarity with computer hardware components and troubleshooting techniques
- Experience with firewall configurations and security protocols is a plus
- Excellent communication skills, both written and verbal

Please note that this is not an exhaustive list of responsibilities and qualifications. Additional duties may be assigned based on business needs.

We offer competitive compensation packages, including benefits such as health insurance, retirement plans, and paid time off. Join our team of dedicated technical support professionals and help us provide exceptional service to our customers. Apply now!

Job Type: Full-time

Salary: $17.00 - $17.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 1 year (Required)
• Technical support: 1 year (Required)

Ability to Commute:

• Scottsdale, AZ 85251 (Required)

Work Location: Hybrid remote in Scottsdale, AZ 85251