Type

Type Details

Complete Description

We have partnered with our AZ-based client in their search for a Technical Support Specialist in their Network Operations Center (NOC). The IT Operations Center is primarily responsible for providing 24x7x365 monitoring of alerts for internal and client systems and network environments

Job Type: FTE Direct Hire

Shift: Evening Shift (Monday – Friday 10pm – 6am)

Work Location: Hybrid Remote/Office, Phoenix, AZ

Responsibilities

• Systems & Networking monitoring and alerting
• Utilize monitoring applications to proactively identify issues and areas for improved performance
• Complete systems installations and upgrades
• Oversee data storage and retrieval systems
• Provide desktop support for employees and clients
• Level I and II troubleshooting of systems, network, and security issues
• Provide detailed notes in ServiceNow to track incoming calls and troubleshooting efforts
• Incident management & escalation
• Perform OS installation and patching
• Asset tracking and management
• Active Directory administration
• Prepare and update instructions to assist IT specialists with maintaining the daily routine and operations of the computer system or network
• Other duties as assigned

Skills and Experience

• Bachelor's degree in Computer Science, or related field; or equivalent background and experience
• Experience in automating Windows desktop/laptop builds, network, server and troubleshooting in Windows and Windows Server
• Fundamental knowledge of UNIX servers, web scripting languages, network technologies, network devices and tools
• Proficiency in troubleshooting PC, peripherals, software upgrades, and IT Administration
• ITIL Foundation Certification preferred
• Professional network and other computer certifications, such as A and MSCE preferred