Job Title: Customer Service Specialist

Location: Palo Alto, CA

Type: Contract

Duration: 1 Year (Possible Extention)

Pay Range : 25$- 28$ per hour on w2

Job Id: #138104

Job Description：

Responsibilities:

*** Proficient in Spanish as they need to communicate with the team in Mexico***

Business is expanding to Mexico, so clients will be local Mexico merchants

• Offer professional customer service & solutions to merchant customers:
• Provide professional business consultant service and manage work orders with high efficiency and accuracy through online chat, email, or hotline (main focus) of customer service.
• Possess continuous learning sprit, be capable to manage complicated business problems and customer complaints.
• Be capable to discover, summarize, and feedback the obstacles in customer experience.
• Output the advice and solution to optimize the international service platform based on the service cases and database.
• Possesses service operation experience and capacity.

Job Requirements：

• Bachelor's degree or above, excellent English and Spanish communication skills
• 1-2 years’ work experience in a call center, be familiar with the call center operation pattern and features. Financial service (bank, or payment industry) or internet industry experience preferred.
• Salesforce experience preferred.
• Be capable to adjust and optimize the field operation strategy on time based on the field operation data analysis.
• Strong sense of responsibility, strong logic, and ability to think independently.
• Team-work spirit.
• Be capable of problem-solving with strong pressure resistance.
• Be good at resource management.

About Us:

Founded in 2009, IntelliPro stands as a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. With a dynamic presence in the USA, China, Canada, Singapore, Philippines, UK, India, Netherlands, and Germany, we continue to lead the way in global talent solutions.

IntelliPro, a global leader in connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.

Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility

Job Types: Full-time, Contract

Pay: $22.81 - $28.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Relocate:

• Sunnyvale, CA 94086: Relocate before starting work (Required)

Work Location: In person