Job Description:
Perform high end order processing tasks which requires in-depth knowledge and experience for assigned regions using Microsoft Navision, that communicate to Oracle, SAP and other applications used by the function
Ensures adherence to all internal / external processes with no slippage on transactions taken up for financial impacting processes/actions
Solves complex problems, takes fresh opinions using existing solutions, be an active participant of the process calls, share ideas with teams/partners to improve processes
Works independently and requires minimal guidance
Effectively collaborate across the team to ensure that mistakes are not repeated by team members
Engage in activities to provide an enhanced customer experience
Ensures adherence to organizational procedures, policies, and systems.
Ensures that performance metrics are met
Adhere to daily turnaround time for orders as per set
Proactively calls out issues that can potentially hamper the business processes
Supply to team effort by accomplishing related results as needed
Ability to display professionalism and courtesy. This includes but is not limited to; providing accurate information, using the proper client scripting, voice tone, inflection, expressing empathy and displaying a willingness to assist.
Accurately identify and escalate within 1 business day
Field caller complaints and escalate via the request for supervisor process
Respond to sample accountability emails within 24 hours of receipt
Daily spreadsheet completion & submissions
Data & Documentation management ( of local mailbox usage)
Adherence to all SOP, Federal regulations as well as all policy and procedures

Qualifications:
High School graduate (some college preferred)
3-5 years Hands on experience on Order Management
Requires strong computer skills, including Microsoft office
Display excellent verbal and written communication and social skills.
Highly thorough and organized with excellent analytic and problem-solving abilities
Able to multi-task, prioritize and manage time effectively
Ability to work under face pace environment
Customer orientated and ability to adapt/respond to different types of tasks

Exact Shift - 8am-5pm M-F, OT possible