32 Technician II Jobs in Chicago, IL
Intelligent Technical Solutions is Hiring a Technician II Near Chicago, IL
This role is expected to be able to resolve the following technical issues with little or no assistance:
- Workstation operating system issues of any kind.
- Printer issues of any kind.
- Standard business application (Office, etc.) issues of any kind.
- Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
- Basic and intermediate server issues.
- Basic and intermediate networking issues.
- Experience with Windows and Mac OS troubleshooting.
- Minimum two years in Helpdesk support or a similar role.
- Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
- Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
- Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
- Experience with Managed Service Providers (MSPs) is highly desirable.
- Active IT Certifications are preferred.
- A valid driver's license and vehicle that you can use for traveling to and from clients' offices and our offices
- First-touch closed: Each ticket that is completed with only one time entry contributes to this number
- Utilization: The percentage of time that you are on the clock and billing time to client tickets
- CSAT: Scores filled out by clients using the rating system in tickets
- Pay rates start at $29.62/hr up to $33.32/hr and vary by experience and location.
- Pay increase depends on acquisition of certificates. Technicians are expected to take the company sponsored certification at least once every six months upon hiring.
- (Example certifications: CompTIA Security , CompTIA Network , Microsoft MCDST or MCP.)
- Paid US Holiday
- Paid Time Off
- Comprehensive Health Plans
- Life and Accident Insurance
- Accident and Disability Coverage
- Company-paid training and certification
- Retirement Security
- Health & Wellness Program
- Salary Advancement
Job Summary
Full Time
$54k-73k (estimate)
05/11/2024
07/10/2024
itsasap.com
Las Vegas, NV
100 - 200
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The job skills required for Technician II include Troubleshooting, Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Technician II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technician II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technician II positions, which can be used as a reference in future career path planning. As a Technician II, it can be promoted into senior positions as an Instrument Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technician II. You can explore the career advancement for a Technician II below and select your interested title to get hiring information.
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