34 Product Support Specialist Jobs in Irving, TX
intellectt is Hiring a Product Support Specialist Near Irving, TX
Location: Irving, TX - 75038
Duration: 9 Months on W2
Shift Timings: 8 AM to 4:30 PM
- 100% Onsite role.
- Local candidates; In-person interviews.
- Start date: 4th March or 11th March 2024.
- This person will be reviewing service ticket documentation to identify potential reportable events.
- A potential reportable event is a situation where an Abbott device may impact the health or safety of the user of the device or a patient that is being tested by the device.
- Examples would include cases of fire,
- Looking for tickets that were not correctly coded as potential reportable events when they should have been.
- The reviewer will be using Abbott ticket documentation procedures to review tickets. If the ticket documentation is not provide enough detail to make the determination, then they would have to follow up with the ticket owner to get more clarification to make the determination.
- Report the potential reportable event decisions on a ticket promptly as they will have 24-48 hours to complete this task.
- Reading and reviewing tickets and then following up with ticket owners as needed for clarification in those tickets.
- It is the the clinical working with the results working in the clinical environment as a medical laboratory technician or MIT that is very important because they'll be evaluating results, 80% of the tickets that fall into this category involve patient results - involves pulling up an essay package insert, looking at clinical ranges, looking at the values generated, and then based on our criteria, evaluating that.
- Not looking for a call center person or a service person. This is a reviewer with a strong focus on the actual results the analyzer is producing. Is it correct or not.
- Exp working with In Vitro Diagnostic Instruments and is accustomed to evaluating or reviewing clinical tests and specifically clinical tests in the areas of chemistry, amino assay, and hematology.
- Strong written and verbal communication skills as they will need to communicate with ticket owners to get more information on potentially reportable events.
- Degree in medical technology or medical laboratory technology or have very closely related fields.
- Minimum two years of experience working in a clinical laboratory or reviewing clinical test results.
IT Recruiter
Intellectt Inc
hima@intellectt.com, Contact No: 732-592-2008, Ext:454
517 Route 1 South, Suite 1115 Iselin, NJ 08830
Job Summary
Full Time
Business Services
$65k-88k (estimate)
05/10/2024
08/10/2024
intellectt.com
ISELIN, NJ
200 - 500
2018
KIRAN MADALA
$5M - $10M
Business Services
Related Companies
About intellectt
Intellectt Inc. was founded to set a new standard in Consulting and Staffing Industry. Our company is made up of dreamers, calculated risk-takers, diligent people that go to fight for the brand of our client. Intellectt Inc. and our affiliated brands provide innovative talent solutions that make our clients businesses better. Our verticals include Healthcare and IT. We exist to become the finest and most esteemed staffing company across the USA and we look forward to putting our talents to use to push your organization forward.
The job skills required for Product Support Specialist include Troubleshooting, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Product Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Product Support Specialist. Select any job title you are interested in and start to search job requirements.
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