Job Description

SMG has embarked on a multi-year Sales Transformation Journey that will empower and equip our sellers to better serve our customers, capture customer loyalty, and support Intel's target. The Sales Excellence team is chartered to lead this transformation working across SMG and Intel. Sales Productivity team, part of Sales Excellence, is chartered with developing the Sales productivity strategy, defining and delivering business process improvements into out tools, and driving adoption of those improvements with users across the sales and broader Intel Community.The Sales Productivity Governance Manager will be responsible for establishing and overseeing governance model to manage the quality of customer-related processes and data across SMG. This role will play a critical part in our CRM strategy, developing the SMG standard policies for CRM and related systems and tools as well as ensuring that our customer data is managed as an Intel asset.Key Responsibilities:

• CRM Governance: Develop and implement CRM policies and procedures to progress SMG strategies and ensure compliance with Intel and SMG standards.
• Data Quality Management: Oversee the quality of data within the CRM system, ensuring it is accurate, up-to-date, and reliable for business decision-making. Data sets in scope include Customer Accounts, Contacts and Sales Opportunities.
• CRM Access Management: Develop policies and procedures managing access to CRM across Intel.
• Auditing: Regularly audit CRM data for accuracy and completeness, identifying any issues or areas for improvement and setting and ensuring execution of plans to drive improvement.
• In this role the CRM Governance Manager will partner with groups across SMG to drive actions.
• Training and Support: Provide relevant training and support to CRM users and Regional Sales Operations to ensure adherence to data quality standards and governance policies.
• Work with Change Team to ensure policies and standards are documented and accessible for ongoing training and support.
• Collaboration: Work closely with IT, Sales, BUs, and Marketing teams to align CRM governance and data quality initiatives with broader business objectives.
• Reporting: Generate reports and insights on data quality metrics, governance initiatives, and their impact on business outcomes.

As a successful candidate, you must possess:

• Excellent analytical and problem-solving skills.
• Strong communication and training skills

Qualifications

You must possess the below minimum qualifications to be initially considered for this position. This position is not eligible for Intel Immigration sponsorship

Minimum Qualifications:

- Bachelor’s degree in business, IT, STEM, or related field with 8 years of experience in CRM with any of the following:

• Governance or data management roles.
• Program Management
• CRM systems (e.g. Salesforce) and data management principles.

Inside this Business Group

Intel's Sales and Marketing (SMG) organization works with global customers and partners to solve critical business problems with Intel based technology solutions. SMG works across business units to amplify the customer voice and deliver solutions that accelerate their business. We work across numerous industries, including retail, enterprise and government, cloud services and healthcare as examples. The operations team focuses on forecasting, driving alignment with factory production and delivering efficiency tools and our marketing capability drives demand and localized marketing in locations around the globe. Our sales force navigates a complex partner and customer ecosystem while shaping product roadmaps, driving value for our customers, and collaborating to harness emerging technology trends to deliver comprehensive solutions.

Other Locations

US, OR, Hillsboro; US, CA, Folsom

Posting Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Benefits

We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here.Annual Salary Range for jobs which could be performed in US, California: $122,580.00-$195,990.00
*Salary range dependent on a number of factors including location and experience

Working Model

This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. In certain circumstances the work model may change to accommodate business needs.