Front Desk Manager

JOB SUMMARY:

The Front Desk Manager creates the Hyatt Place experience for our guests by offering guests a larger than home experience with welcoming helpful and exceptional service while maintaining a clean comfortable and inviting environment.

QUALIFICATIONS:

• A minimum of 5 years of hotel Front Desk Manager experience; or equivalent combination of training and experience.
• Previous customer service experience in a hotel or related field preferred.
• Requires strong ability to read write and speak the English language.
• Ability to learn quickly and work in fast paced position with constant guest interaction.
• Must possess basic computer skills including knowledge of Microsoft Office products such as Word and Excel.
• Ability to identify and resolve problems in a timely manner; develops alternative solutions and uses reason even when dealing with emotional topics.
• Ability to multi-task.
• Ability to manage difficult or emotional customer situations; includes the ability to respond promptly to customer needs and requests for service and assistance.
• Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position.
• Knowledge of and ability to appropriately interpret and follow policies and procedures.
• Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; use equipment and materials properly.
• Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience whether oral or written.
• Ability to meet the demands of the work schedule to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need.

JOB RESPONSIBILITIES:

• Assist guests with check in and check out processes (verifying registration address and credit information balancing bank posting charges). Go above and beyond to provide assistance i.e. assist with luggage coffee directions wake up calls future reservations etc.
• Provide information to guest and visitor inquiries; coordinates all guest requests for special arrangement of services courteously and efficiently informs guests of hotel services features and room amenities.
• Answer hotel telephones courteously and efficiently following Hyatt Place standards.
• Prepare set up stock take down clean and provide quality beverages and food products consistently for all guests by adhering to all recipe and presentation standards. Be familiar and knowledgeable with the operation of the POS system.
• Assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner. Use suggestive selling techniques. Maintain a clean organized environment for guests by clearing tables during service.
• Follow Hyatt Place operational policies and procedures including those for cash and credit card handling safety and security and all other policies procedures and standards to ensure we can consistently exceed the guests’ expectations.
• Other duties as assigned.

Job Type: Full-time

Pay: From $40,000.00 per year

Expected hours: No less than 45 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift

Work setting:

• In-person

Education:

• Associate (Preferred)

Experience:

• Hotel Experience: 5 years (Required)
• Front Desk: 5 years (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person