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Bilingual (Spanish) Contact Center Agent - Junior (Tier 1)
Remote, Coverage is 8am to 8pm EST Monday through Friday
Active Secret Clearance
Integral Federal is actively seeking Bilingual (Spanish) Contact Center Agents to join a new contact center support team for a federal agency. We are seeking candidates who possess strong skills in leveraging chat functionality, providing exceptional customer service with excellent typing speed, and quality oral and written communication skills.
Given the confidential nature of our work with a federal agency, all candidates must be U.S. citizens and maintain an active Department of Defense SECRET clearance (interim adjudications will not be accepted).
The contractor shall provide CCSM staffing to handle business and/or technical customer Tier 1 customer issues for FinCEN mission systems and applications. The duties expected in this role include:
a. Deliver service and support to FinCEN customers.
b. Interact with customers to provide and process information in response to inquiries, concerns, and requests about FinCEN mission systems and applications.
c. Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.
d. Diagnose and resolve hardware and software issues involving computer and application compatibility with FinCEN mission systems and applications.
e. Research required information using available resources, including knowledge bases, training materials and published solutions.
l. Follow established FinCEN processes and procedures.
f. Identify and escalate priority issues and redirect problems to appropriate resource.
g. Accurately process and record call transactions via computer using FinCEN’s ticketing system.
h. Follow up and make scheduled call backs to customers, per standard procedures (when applicable).
i. Stay current with FinCEN system information, changes, and updates, per direction.
Required:
Qualifications and Skills
Skills and Abilities:
Telework Setup Requirements:
Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure.
Integral is headquartered in Tysons Corner, VA and serves clients throughout the country.
We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at Integral Federal!
Our package also includes:
· Medical, Dental & Vision Insurance
· Flexible Spending Accounts
· Short-Term and Long-Term Disability Insurance
· Life Insurance
· Paid Time Off & Holidays
· Earned Bonuses & Awards
· Professional Training Reimbursement
· Paid Parking
· Employee Assistance Program
Integral is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, military/veteran status, physical or mental disability, or any other protected class.
Full Time
$42k-54k (estimate)
03/02/2024
04/24/2025
integralgroup.com
LOS ANGELES, CA
500 - 1,000
1996
DAN FRANKLIN
$10M - $50M
Integral Group is a global network of mechanical, electrical and plumbing engineers, energy analysts, commissioning authorities, and sustainability consultants collaborating under a single deep green umbrella. Our mission is to accelerate the adoption of sustainable building design moving from green and net-zero buildings towards regenerative buildings that mitigate global environmental impacts and reduce ecological degradation. We specialize in the design and analysis of simple, elegant, cost-effective systems for critical and high-performance building environments. Our integrated approach to... building systems design allows us to enhance opportunities that nature provides, working in harmony with a buildings environment to reduce its reliance on outside energy sources. Office Locations: UNITED STATES Atlanta, GA Austin, TX Los Angeles, CA New York, NY [Elementa Engineering] Oakland, CA San Diego, CA Seattle, WA Washington, DC CANADA Calgary, AB Edmonton, AB Toronto, ON Vancouver, BC Victoria, BC AUSTRALIA Brisbane, QLD Melbourne, VIC Sydney, NSW EUROPE Belgrade, Serbia London, United Kingdom [Elementa Consulting] Oxford, United Kingdom [Elementa Consulting]
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The job skills required for Bilingual (Spanish) Contact Center Agent - Junior (Tier 1) include Customer Service, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Bilingual (Spanish) Contact Center Agent - Junior (Tier 1). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Bilingual (Spanish) Contact Center Agent - Junior (Tier 1). Select any job title you are interested in and start to search job requirements.
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