About Us

Intact delivers perfect-fit software solutions that elevate the businesses of our customers. Powered by our customer-focused, collaborative and innovative team of Intacters, our software is used by more than 2,500 businesses worldwide.
Continuously innovating since 1992, our open and trusting environment has created lasting relationships. Intact's founders and many of our first team members are still a core part of the organisation. Intacters drive our culture and success and our goal is to inspire, support and help them to develop – and enjoy – their careers.
Intact was honoured in the Deloitte Fast 50 for the fourth year running in 2020. To stay future-focused, we are always looking for dynamic team players who are customer-focused and share our enthusiasm for technology. If this sounds like you, then come elevate your career at Intact.

Scope of Role

We are seeking a highly skilled pre-sales engineer with extensive knowledge and experience in ERP software to join our growing Team based in Connecticut.

As a pre-sales engineer at Intact Software, you will serve as a technical expert and trusted advisor to our customers during the pre-sales process. You will be responsible for utilising your technical expertise to support our sales efforts through understanding customer pain-points and proposing customised solutions that demonstrate the functional capabilities of iQ software.

Key Responsibilities

The role involves the following responsibilities:

• Act as a technical expert and be responsible for providing pre-sales technical and functional support to clients during the pre-sales process.
• Maintain an in-depth knowledge of our software solution and be able to communicate technical concepts to potential customers in a clear and understandable manner.

• Leads pre-sale discussions to identify customer requirements surrounding ERP software and solutions.

• Present the business value of Intact software’s applications and demonstrate a deep familiarity with Intact’s direction, product roadmap and industry presence. 

• Work cross-functionally with the sales, project management and delivery teams to ensure successful project delivery. 

• Develop and deliver proof of concepts that will establish how our solutions will address the customer’s pain-points, ultimately, translating your technical capabilities into business solutions.

• Follow up promptly on technical queries, ensuring configurations align with customer needs. 

• Develop and maintain a deep understanding of the technical solutions that can be deployedto the Customer base. 

• Provide high level technical support during the sales process, addressing customer concerns and questions. 

• Work with a sense of urgency to meet agreed timescales and to drive the relevant teams to a successful outcome.

• Act as an advisor to the customer to recommend a solutions architecture that fits their business challenges. 

• Build and manage domain-specific, impressive demonstrations that effectively drive interest in new clients as well as in existing ones to broaden their usage of our clients’ solutions.

Personal Skills

• The ability to communicate (written & verbal) technical scenarios and situations to a variety of technical & non-technical audiences.

• Confidence in delivering engaging software demonstrations.
• Resilience and can-do attitude.
• Relevant industry and software knowledge.
• Ability to understand client’s environments and recommend appropriate technology.
• Strong problem solving and analytical abilities.
• Full-clean drivers’ licence.

Knowledge and Experience

• 5 years experience in a similar pre-sales engineering role.
• Proven track record of achieving targets in a competitive environment.
• Experience in ERP software applications.
• Willingness to travel as needed.

Benefits Options:

Our perfect fit ethos extends to our Intacters, ensuring that our roles, environment, benefits and progression paths are geared toward their professional and personal development.

In addition to a competitive salary, we offer a great range of benefits including:

• Healthcare: Medical, Dental and Vision with Intact Covering the employee only premium amount
• Short & Long Term Disability
• AD&D Insurance
• 401K Plan
• Employee Assistance Program
• Intact Wellness Reimbursement: Whether it's a gym or a golf club membership, we support the efforts of Intacters to keep active.
• PTO: 20 days Per annum New Year’s Day, Martin Luther King, Jr. Day, Memorial Day, Juneteenth Independence Day, Labor Day, Thanksgiving Day, Christmas Day plus two floating holidays
• Flexibility: Our flexible working helps Intacters to manage a better work-life balance.

It is the policy of Intact to promote equal employment opportunities. All qualified applicants will receive consideration for employment without regard to sex, race, color, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.